Address: Featherbed Ln, Shrewsbury, SY1 4NN, United Kingdom
Phone: +441743445611
Rating: 4.3
based on 134 reviews.
Customer Service
Pros:
"Aaron kept us informed at very stage, couldn’t have asked for anything more."
"Tanya is so knowledgeable, kind, and very easy to talk to."
"We both felt that the customer service had been first class and the Sales Executive (Michelle) had listened carefully to our requirements and specifications for the new car."
"The sales person Connor was extremely helpful."
"Absolutely brilliant service from start to finish."
"Every member of the team I dealt with couldn't have been more pleasant or helpful."
"The customer service I received was excellent nothing was too much trouble for Shaun."
Cons:
"Got given the wrong information regarding a finance deal at the point of sale which has come back to bite me a year later."
"They promise to call you back but it never happens!"
"Poor Customer service, beware once you paid for your vehicle you will get no response until you chase and chase."
"Staff not very helpful, gave us a car to test drive without giving us any info on it."
"Customer service is very poor and fail to ring you back after making an enquiry and rude."
"This is the 2nd run in with the same manager as well, and im sorry i find his attitude shocking and with an air of arrogance too, not a great combo."
"Don't go here, because the sales manager she isn't the nicest of people & she isn't very nice to the rest of the sales team, a bit of a bully."
Facilities & Cleanliness
Pros:
"The entire place is spotless! The cars are well looked after, toilets and free refreshments."
"The car arrived in the perfect condition and was spotless throughout."
"The entire place is spotless! The cars are well looked after, toilets and free refreshments. Staff friendly and helpful!"
"What was unexpected and so pleased was when collected my vehicle, got home and when read paperwork it had also been washed."
"Spot on service every step of the way Daniel and the team behind the scenes did an amazing job on my Abarth."
"The icing on the cake was that there was no charge and we were free to resume our visit to Shrewsbury and then on to Scotland."
"Very well looked after by a great team, the car is fab, and I would definitely recommend Budgen."
Cons:
"Spare parts department are very very slow and not very helpfully pressed the bell waited 15 min named the part waited another 15 min then they had to order it."
"If any criticism we did not get any coffee which could have given in throw away cups."
"I have now paid 400 pounds out with no guarantee that they have addressed the problem."
"Day after delivery I discovered there are 2 recalls on the car not addressed this is illegal."
"The current buoyant second hand car market meant that they could not even throw in an air freshener, which was a great shame."
"31k car delivered damaged no follow up cost to repair £288 mail ignored."
"Called to view a Citroen DS3 as I saw it on their website. Once I got there the car was in awful condition for it's price."
Sales Experience
Pros:
"Aaron who made the entire process seamless."
"We had a fantastic experience with Aaron, we ended up buying MG4."
"A dead easy purchase process and a good car!"
"Will always use budgen from now on!"
"First time in a long time I have bought a used car through a dealer. The service was excellent."
"Great service from start to finish from the lovely lady, Tanya, dealing with motability vehicles."
"The Salesperson Dan Hutton was courteous throughout and everything was carried out as agreed."
Cons:
"I left the van with them and was called later that day to say my wheels need re balancing, handbrake needs adjusting at a cost of £100 to me for a vehicle which was only made last year."
"I wish I could give a minus star."
"If we had a quibble, it would be the lack of hospitality, for example no beverages were offered through the lunch time meeting."
"Promise the earth until they have your money."
"I bought a car at Budgens 2 months ago. What a pleasure. No high pressure sales from Ryan at all."
"I should also mention the manager Sam who whenever Tanya was unavailable, called and updated me and was always very pleasant on the phone."
"I am pleased with the vehicle but not with the run around regarding the refund, which is being blamed on the finance dept. E-mails and request for a contact to who I can speak with going unanswered."