Liquid Leisure Windsor Reviews Summary

Safety

Pros:

• "Very safe, with plenty of lifeguards and all participants wearing lifeboats, plus helmets for the kids."
• "Safe water for the kids to have a paddle with life guards keeping a close watch."
• "There are lifeguards all over the course."
• "It's always well organised, with thorough safety briefings before any of the inflatable sessions, and safety hats and life jackets are mandatory on those sessions."
• "There were plenty of life guards and with a life jacket, which all have to wear, he didn't struggle at all."
• "Very safe with life jackets. For adults and kiddies."
• "All areas were clean and well maintained, plenty of staff who were all very friendly and professional."

Cons:

• "Very sorry for the girl's death, but what the park is doing is very irresponsible for other customers who booked for the park."
• "Disgusted with the safety of this venue."
• "Kids really didn't listen to the safety briefing as not easy to listen to through a loud speaker, not snappy and amusing enough to hold their attention."
• "There was also a big issue with some of the areas being so deflated, that they were impossible to use as intended, and most of the inflatables were not attached to each-other properly meaning my partner fell through and injured his leg."
• "I am shocked parents are allowing their children to go into this business after a child drowned last year."
• "Not enough emphasis on how dangerous it is to swim underneath the obstacles."
• "Lifeguards and first aiders far too young and clearly have little experience."

Staff and Service

Pros:

• "Really helpful staff."
• "Would like to appreciate Jess (life guard) she was so helpful and kind."
• "Every single member of staff we spoke to was super helpful and friendly."
• "Staff were incredibly polite, friendly, patient, happy and helpful."
• "The staff are all extremely friendly."
• "Staff very helpful and good atmosphere."
• "Manager Dave was super helpful and friendly in fact ALL the staff where friendly and lovely!!"

Cons:

• "The preparation is a bit of a free for all with not much direction - could do with a member of staff or two around to show you where to go and when."
• "Their father was trying to inform the lifeguards to which they responded 'I can't see a problem here'."
• "We had a great day today at the Junior Aqua Park, however we've booked tickets for next weekend again and had a not very helpful and friendly/professional service with the lady on the phone Ange."
• "A few dodgy service moments - in particular where a member of staff picked up our parasol and walked off with it without asking."
• "Here they were less than interested in the customers, one even knocking my 12 yr old into the water without a backward glance and certainly no effort to help anyone back onto the inflatables."
• "The bride to be fell sick during the course, the lifeguard did not respond, looked blankly at her, clearly untrained while our friends assisted her to shore."
• "Must be shut down! How can you employee kids as lifeguards who don’t know the first thing about looking out for kids in danger!?"

Facilities

Pros:

• "Good changing facilities, providing both individual cubicles and group changing rooms; toilet facilities are on site."
• "Lockers are available, they require a padlock."
• "The beach was very clean and spacious."
• "The facilities are clean, the staff more than helpful."
• "The facilities are clean and plenty of staff around which is really good."
• "Loved the beach hut changing rooms and there was plenty of food and drink onsite."
• "All areas were clean and well maintained, plenty of staff who were all very friendly and professional."

Cons:

• "Changing rooms were closed and there didn't seem to be shower facilities."
• "The queues for the wet suit hire and food were also very busy so make sure you go in plenty of time. Also, the food/drinks are VERY expensive for what you get (which wasn't that great) so defo eat before you go."
• "It's a shame that they charge to use the beach area and to watch if you're not participating."
• "Not being allowed to take your own food in could be an issue for those on a specialised or restricted diet."
• "Toilets are all mixed, and not overly clean, max 6/10."
• "Would have been 5 stars if they had proper lockers under some cover."
• "Changing area not great, no showers or lockers."

Value for Money

Pros:

• "Don’t bother looking for groupons, discounts etc there are none but it is worth paying full price."
• "Excellent wakeboarding cable park. Plenty of obstacles, easy to get to (especially from the M4), friendly and helpful staff and very reasonably priced!"
• "Tickets to each activity is very well priced."
• "Great fun for the kids (and me!), and great value too."
• "Good value for money compared to other kids activities."
• "However for only £20, it was a really good deal."
• "A session booked on-line costs from £15 for an hour. Great value."

Cons:

• "The food is a lot and there is a private beach which I think costs around £7-8, not really worth it."
• "Super commercialised and very expensive."
• "Too cloudy at the obstacles, wait ages to go through each obstacle."
• "The reason for only 3 stars is because the food there is so expensive and on top of that it's really bad quality!"
• "Crazily expensive for the time you get, but: let the buyer beware, I suppose."
• "Way too overcrowded for a single session!"
• "Food and drinks were a bit expensive but that's normal for places like this."