Brean Splash Waterpark Reviews Summary

Value for Money

Pros:

• "Great for annual membership, I go lane swimming most days, excellent value compared to all nearby competition."
• "Love bringing the kids here! Its not cheap but you can easily spend the whole day here as there are enough slides and swimming areas to entertain all ages."
• "Had an absolutely great day here with my 2 kids 7 and 13, they both loved it, great value for money £25 for the whole day which I think is superb."
• "Membership makes this an economical pool to use too, but like any membership, the more you use the facilities the better value it becomes : )"
• "Really good waterpark. Prices were very good for the experience you get."

Cons:

• "Really expensive for what it has to offer. Pools were cold, one pool has no slides for under 6 so our options were to be with the babies or just swim so really not that family fun."
• "Sadly at this price (£42.00 for 1 adult and two kids + £4.40 for parking), we won't be coming back!"
• "Whilst I think £12 per child is quite expensive. To charge £5 for a spectator is disgraceful."
• "It's ok here, But! I find it expensive, for my daughter & I it costs the best part of £20.00 to get in, + £3.00 for parking, + £1.00 for a 50p pkt of crisps, £1.50 for squash drink & so on & on."
• "Expensive for adults, and you have to pay £4.50 for all day parking to boot"
• "Overpriced! No need to be that expensive."
• "In total it was over £60 for normal pool and splash zone for 2 adults 2 kids"

Facilities and Cleanliness

Pros:

• "The outdoor water pools are nice in the Summer months for the kids and the new indoor wet play pool for small children seems well designed."
• "All areas nice and clean too."
• "Brean splash Waterpark has a great fun pool for younger children with jets of water and sprays for them to stand under and run through"
• "Clean pool, clean cafe."
• "the changing rooms were VERY clean compared to other places we have been"
• "Indoor pool clean and warm"
• "water is nice and warm and can easily go into similarly warm main pool"

Cons:

• "family changing facilities are very poor, with hardly any hooks or shelves"
• "The changing rooms need investment. Broken seats, poor showers"
• "Full of insects in outdoor pool."
• "The men's toilets smelt like a dirty hamster's cage!"
• "So very dirty. I thought the 15 minutes between each time slot would have meant the changing rooms would have been given the once over before uses, but no."
• "Disgusting changing rooms. Urine on floors. Used tampons on floors and dirty nappies."
• "The place was filthy!"

Staff and Customer Service

Pros:

• "the staff are friendly and helpful"
• "Staff are friendly and helpful, there are 2 indoor pools with one for the toddlers and one for adults and older children."
• "Pool staff and reception staff are cheerful and helpful and pleased to help"
• "Supportive lifeguilds today wow above and beyond xx."
• "Lovely outdoor soft pool. Staff outside the brean splash park was very helpful."
• "All the staff were really friendly and the entry system is well organised"
• "staff were all very friendly"

Cons:

• "Helplessly screaming for help 4 lifeguards looking no older than 16 stood there watched, and didn't even help."
• "The older lady on reception was very rude and unhelpful."
• "The staff are an absolute shambles"
• "Staff are apathetical to a fault but hard to blame them"
• "It was clear whatever training they're had was totally insufficient to deal with an actual emergency."
• "The life guards stood there chatting and laughing while a lady was screaming for help."
• "Disgusting behaviour from staff. We called 3 days in advance to cancel our booking as one of our children has chickenpox, they said there is no refund."

Safety and Accessibility

Pros:

• "Brilliant for young children pool is lovely and warm."
• "The separate pool for toddlers is amazing with small slides and lots of rides for little people."
• "Great splash park for kids the main pool is 1.12m for the full length so good for swimming with kids as you can’t go out of your depth."
• "The disabled changing room is just the right size, good facilities within, could just use a shelf by the shower for shampoo etc."
• "Plenty of lifeguards in attendance."

Cons:

• "Really expensive for what it has to offer. Pools were cold, one pool has no slides for under 6 so our options were to be with the babies or just swim so really not that family fun."
• "All in all an extremely disappointing experience as this place does not cater for 6/7 year olds at all unless it’s a hot sunny day."
• "The water park is lovely however the rules for allowing a child to use the slides are totally ridiculous."
• "They are discriminative of disabilities and I think it is awful you get charged £13 to just sit down!!!"
• "Absolutely disgusted today witnessed a screaming lady carrying an unconscious lifeless 4 year old she had found at the bottom of the pool."
• "I would not recommend this swimming pool as it's clearly unsafe."
• "If you go, please watch your children constantly as it was so overcrowded and clearly the staff do not do their job."