Erdington Leisure Centre Reviews Summary

Customer Service and Staff Attitude

Pros:

• "Lovely staff who are understanding and very helpful."
• "Very good service from Debbie and Simon on front desk."
• "Friendly helpful staff, leisure centre is spotlessly clean and constantly see staff checking areas ensuring its clean."
• "My son loves the staff here; the manager is amazing and very friendly."
• "Staff r friendly pool is a little bit cold but overall its a good place for the children & us old folks."
• "Great venue. I have done spinning classes and yoga classes. Both very good. Excellent instructors."
• "Modern leisure centre with wide variety of facilities, great class's run by experienced instructors."
• "Great place to weight train, join strength/ combat/fat burn classes as well as swim or just relax in the sauna/steam room! Free car park and kids classes! GREAT PLACE!"

Cons:

• "All the staff workers are so rude and disrespectful, especially the manager named Fuwad."
• "The female members of staff were also very rude and disrespectful."
• "Diane and Ann particular are some of the rudest staff I've ever come across in any place."
• "I was a member at Erdington Leisure Centre. I witnessed acts of violence towards staff and members."
• "Took my child swimming here a few weeks ago and was very disappointed with the staff."
• "Rude life guard that mutters swears under his breath thinking customers wont notice."
• "My wife wears a head scarf, she gets stares from many of the staff members (mainly the females) as if she just landed from planet Neptune."
• "Staff! Bunch of unprofessional youngsters with a couple of older staff that are even more rude with the knowledge of whats going on level 0."

Facilities and Cleanliness

Pros:

• "Pool is pretty clean and so are the changing rooms and showers."
• "Got a monthly membership to this place after visiting the pool a couple of times this summer. Super clean facilities."
• "Facilities are good but the swimming lessons were awful."
• "The water is warm - for that I'll always be grateful. The changing area is clean and there are working hair dryers for my daughter."
• "Very well maintained leisure centre, the staff do their best to keep it clean & very friendly staff at the reception."
• "One of the things that do bring it down is the toilets. It usually looks like there is only one stall open."
• "The gym facilities met my needs and I enjoyed the monitors on the equipment which allow you to watch Netflix if you have an account whilst you work out."
• "Excellent facilities. The steam room and sauna are really good. Excellent swimming pool with kiddies pool to the side."

Cons:

• "The place is a total mess and is very unhygienic and unclean."
• "Sauna and steam room need better cleaning the hygiene is very poor."
• "Very limited amount of equipment as well compared to other gyms. Very poor cleanliness with no members cleaning after using the equipment."
• "The steam room has been out of action for a few months now and yet we customers are still charged full monthly price."
• "Steam room not fixed approaching 2 months, made a complaint 10 days ago still no response."
• "The stem room needs a good clean stinks like a drain, made me unwell (hygiene)🤕, water fountain need the filter changed."
• "Swimming pool is disgusting. The time table is only catered for kids. You can't swim at any point except 6am without a bunch of little brats doing swimming lessons or just messing around."
• "Not very clean and had to pay extra month, although I wanted to leave due to it being unhygienic and never being able to use the sauna as it’s always too full. 🙁 👎🏽"