Quantock, Greene King Pub & Carvery Reviews Summary

Service

Pros:

• "Staff are lovely & can't do enough to help."
• "The staff were brilliant and very helpful and that's why I have given the place an extra star."
• "Manager and bar staff are helpful and fun."
• "Can't say enough good things about this pub, lee who served us and staff were great, helpful polite and full of smiles."
• "Joshua at the bar was very friendly and welcoming."
• "The staff were very attentive and helpful."
• "Staff attentive, friendly and welcoming."

Cons:

• "No one to greet us, waited 5 mins to be shown to a table."
• "The waitress seemed uninterested when she took the order."
• "Very rude staff."
• "It was ok, service really slow, staff standing about on phones."
• "Service was awful. We will never return."
• "The service was slow, abrupt and unhelpful."
• "Bar service very poor. There was a queue at the bar, not acknowledged by the two members of staff."

Food Quality

Pros:

• "Had a lovely time at the quantock with my family, grandparents love the carvery always perfect, warm and tasteful."
• "Lovely place! Good food, great value for money and a very comfortable place to go."
• "Great food, staff are warm and friendly and bar and restaurant very clean and welcoming."
• "To be fair, for a cheap and cheerful menu, I really enjoyed the chickpea curry, lovely naan, and decorated to a good standard, pleasant atmosphere."
• "Probably the cheapest proper carvery in Somerset. Lovely meat and poultry, plenty of fresh veg and Parsnips."
• "Really enjoyed the carvery- everything fresh and hot and really delicious."
• "The food was excellent and good value for money."

Cons:

• "Ordered the large carvery, never again, I have never seen such an unappetising mess."
• "Food wasn't cooked properly and they haven't got half the stuff on the menu."
• "They forgot the bacon and cheese on my burger and the food was dry and bland."
• "Very poor carvery veg practically mush."
• "The meat was just awful, absolutely disgraceful cuts of steak."
• "The chicken skewers I found to be a bit hard and dry."
• "The food was so bad the potatoes were old and just been heated up."

Ambiance & Facilities

Pros:

• "Electric car charging parking bay available."
• "Lovely friendly staff throughout, nice, clean building and garden, plenty of parking and very reasonably priced food and drinks!"
• "Full disability access throughout and disabled toilet."
• "Enjoyed the cozy huts in the back garden too which had good outdoor heating!"
• "Large well laid out outside area perfect for sunny days."
• "Nicely sized garden with play area for the children."
• "The Carvery was excellent and was cheap compared to a few other places around."

Cons:

• "Was forced to sit outside at night in the freezing October weather as dogs aren't allowed inside."
• "Toilets now probably worst in the South West."
• "Found the tables were sticky and general cleanliness needed improving."
• "Behind the bar was very dirty - overflowing bins - coats on floor - unwashed glasses and a general mess which was rather off-putting!"
• "The toilets rather resembled the bar area and required attention (and toilet paper!!)."
• "Absolutely disgusting garden benched with screws poking out tables tipped over broken glass on the floor fence panels on the floor rubbish and fag butt's everywhere."
• "Toilets in desperate need of renovation."

Management & Staff

Pros:

• "New manager is amazing. This man has really turned the pub around to became somewhere families want to return too."
• "After discussion the manager admitted her mistake. We were refunded the difference and she offered us drinks or desert."
• "By far my favourite pub to go to, customer service is outstanding every time."
• "It was brilliant value (especially with the NHS discount!) and service was speedy."
• "Great Service from Nick [New Manager] very impressed actually, clean, friendly staff, hard working."
• "A big thank you to Nick and all his staff who worked hard and made the meal and experience very enjoyable."
• "The new manager and his team are the best that has happened to this place in a long time!"

Cons:

• "The evening was a total let down."
• "Unfortunately, the Quantock seems to have gone downhill since our last visit."
• "Terrible attitude with bar staff, terrible communication, just terrible in general and will never be returning."
• "Very disappointed, used to be good, poor service (Not the staff's fault) just lack of staff."
• "Gone down hill again, outside tables not cleaned, rubbish just left in garden, some staff trying their hardest while others glad it's quiet so they don't have to work."
• "Very pushy manager."
• "Staff were nice but we had carvery which looked like it was days old. Most of the veg was shrivelled dried out and old."