Al Qasr Buffet Restaurant Reviews Summary

Food Quality

Pros:

• "Service was 5 star hotel worthy, and food was perfect."
• "Excellent home made dishes."
• "The food was excellent and the hospitality shown by the manager and staff was 5 star."
• "Food is yummilicious, buffet food with authentic taste."
• "Food is really tasty specially I love their Nihari, lamb cari and garlic naan."
• "Really great food. Unlike other buffet places I've been to, every item on the menu was delicious."
• "The food is AMAZING, the place is beautiful, the staff are kind, the hygiene is excellent."

Cons:

• "Half the food was empty."
• "After every dish I hoped next might taste better, but my goodness, disappoint went up with every dish."
• "The meat was unpalatable, hard and inedible."
• "Visited first time and thoroughly disappointed and dissatisfied."
• "The food offered was very less variety for the price we had to pay."
• "None of the meat item has taste."
• "The food isn’t good and found cold and service very poor."

Service

Pros:

• "All the staff is really nice one waiter was bit rude but doesn’t matter not enough food as price."
• "The staff at Al Qasr restaurant made my experience at their restaurant truly amazing."
• "The Staff were extremely kind and helpful."
• "Staffs were really helpful, friendly and well mannered."
• "Good communication, they respect and value their every guest(customer)."
• "The staff were very friendly, especially Mohammad Rehman."
• "Management and staff alike provide amazing customer service."

Cons:

• "Seating next to front door which meant every time the door opens you feel the cold wind."
• "DON'T GO HERE STAFF ARE VERY RUDE. WENT FOR IFTARI AND THE STAFF COULD NOT DEAL WITH PRESSURE."
• "When we complained to them, the manager was very rude!"
• "Unfriendly and somewhat rude service by the staff!"
• "Customer service is shocking attended a small gathering and the guidance and welcoming of the staff was useless they would not even tell you where to go."
• "More than the food, attitude & behaviour of the owner was disgusting, pathetic & the disrespectful way he was talking."
• "I wouldn't say that the customer service is bad, but it's definitely not outstanding, impolite staff."

Ambience

Pros:

• "Clean venue."
• "It has nice decoration, big space for party, buffet is cheaper than others."
• "The restaurant is spacious, clean, lovely decor and warm welcoming."
• "The room was also filled with a sensational aroma."
• "The booths are comfy looking and have nice decor."
• "The restaurant was clean and nicely decorated."
• "Decor is simply tasteful and tranquil, music is not overwhelming."

Cons:

• "Apart from this, the noise from the other diners was really unpleasant as there were 2 birthday parties going on at the same time."
• "Worst of all we saw what may have looked like rat droppings on the hall sides but we couldn't be 100% sure."
• "This place is need of modernisation very dull and outdated theme."
• "The larger tables are standard not that comfy."
• "Dining space was so congested, feels like you are sitting in an overcrowded train station."
• "The ambience wasn't the best, at the wedding reception I had to make three separate plates of food because the servers kept taking the plates away."
• "Overrated place, questionable reviews on Google and Trip Advisor and poor food."

Value

Pros:

• "Excellent value for money buffet in London."
• "Good value but very limited choice in my opinion."
• "Reasonable price buffet restaurant."
• "The price is very affordable."
• "Price is also very reasonable."
• "An adult buffet for under £15 is good value."
• "Superb value for price. Great variety of items."

Cons:

• "For a family of five we paid £50.00 for nothing."
• "I don't suppose you fancy a can of coke for £1.50? I think it's ridiculous and worst of all the food was very average."
• "They charge us £14 for buffets and £3 for one small glass of desi Pakistani lemonade."
• "This is a total rip off- I went yesterday with my wife & kids aged 10, 8 and 5."
• "The food is very oily, taste is mediocre and the naans are as hard as rock the better ones are burnt."
• "We didn't even have half a plate and ended up pay 62.50 stayed there nomore then 30 mins."
• "The place is clean and the food is tasty... but the price is steep for what you get."

Facilities

Pros:

• "Free onsite parking."
• "Also they have space for salah for men and women which was the most important thing for me."
• "Prayer room for salah for men and women, impressive."
• "Place was clean specially their toilet."
• "The toilet facilities are very Clean."
• "The restaurant has a small prayer room inside, which is also very nice."
• "A place with their car park."

Cons:

• "Parking is very difficult and also badly parked cars by staff and cannot be bother to move them."
• "The buffet was also catering for a wedding so u can imagine the rush to the buffet the que system was hectic as people were coming from all directions."
• "The only big downside is that there is very limited parking outside the restaurant and whilst you can park on the surrounding roads, residential permits limit the spots."
• "Plates weren't cleared up, card machine didn't work and parking is horrendous."
• "No food coverings on any desert dishes."
• "Staff started taking the plates away from the table even though ppl were still eating and kids running about!"
• "Some people had their children sitting on the table with their shoes."