Oak Hill Dental and Implant Centre Reviews Summary

Staff Professionalism and Friendliness

Pros:

• "From the moment I walked in, I felt welcomed and at ease."
• "The staff are incredibly friendly, and they make you feel like a valued patient from the start."
• "The receptionist today Rianna spent over 30 minutes with me organizing all my appointments."
• "Rahana and Usman have not only saved the day countless times for me personally, but are always such a joy to interact with."

Cons:

• "I was told I was due for a checkup, so I would have been better off not warning them about a potential problem because then they would have thoroughly checked all my teeth for the same price."

Dental Treatment Quality

Pros:

• "Dr. Ali's expertise and professionalism are truly remarkable."
• "The treatment received from Dr Ali and his assistants was exceptional and gave me complete confidence."
• "Dr Tauheed explained to me in detail my X-ray images and what the recommended treatment was. The treatment itself was painless."
• "Dr Zahra's professionalism was truly commendable, and I wholeheartedly recommend her for anyone in need of dental care."

Cons:

• "I had a bridge for forty years and had delayed addressing this ailing structure."

Communication and Patient Care

Pros:

• "I was given information and updates every step of the way, and Dr Ali did not proceed until I was 100% comfortable."
• "He took the time to thoroughly explain my treatment options and made sure I was comfortable every step of the way."
• "Dr. Suhaym's approach is marked by thoroughness, thoughtfulness, and meticulousness."
• "Dr Ali explained everything in a very easy way and helped me to understand my case."

Cons:

• "After nearly a year, they managed to register me on the system, went for a checkup, and I was told I there were a few issues, but first appointments were poorly organized and cancelled."

Financial Aspects and Transparency

Pros:

• "They never once asked for more money than what was agreed at the outset."
• "Very reasonable costs."
• "Dr Ali commenced at 6.00 pm on Christmas Eve 2020, with a 2-hour appointment removing 2 roots and inserting the 2 implants into the bone, stitching up, using my own plasma to create additional supporting bone around the implants & creating a temporary bridge! The final outcome of my permanent bridge far superior than I had hoped for at a very very reasonable cost."

Cons:

• "I urge them to remove my name from their system and asked for my refund, and the refund will take place at the end of the month and processing time 14 days."
• "Good dentists but expensive for a hygienist appointment (£39 for a 15 min appointment), and have to give a deposit."