Gates of Woodford Reviews Summary

Customer Service

Pros:

• "Ryan is a credit to Fords and his customer service was second to none."
• "Thaifur was attentive and most helpful in getting us the best deal and always acknowledged any contact made."
• "Ryan was patient and professional throughout the sale despite my numerous emails."
• "Service resolved my issue with a little wait and kept me informed."
• "Sales guy was thoughtful in explaining the finances and vehicles to me so I can make the right decision."
• "Ryan Brown offered any help and left me to browse in my own time."
• "The sales Executive who dealt with my family and myself was exceptional! His name is RYAN BROWN and he was polite, friendly, helpful, patient, knowledgeable, understanding and totally professional!"

Cons:

• "Horrendous experience at this dealership."
• "Just left the Woodford branch having been spoken to more rudely than I ever have before."
• "They don't know how to talk."
• "Really poor customer service and a wholly disappointing experience."
• "Worst customer service ever booked service for my car a week before, received mail confirmation in few days, brought a car selected day been told, have no room, we can book you in few weeks time."
• "Really poor customer service, they had 2 days to service the car and didn’t have enough time to road test the car or give it a quick wash."
• "Poorest Customer Service I have ever received in my life, incompetent staff that do not follow up on queries and questions."

Vehicle Purchase & Sales Experience

Pros:

• "Would like to thank Alfie and Tyler for all their help in buying my new car."
• "A massive thank you to Ryan Brown today at Woodford gates. He surely made us very happy, welcoming and understanding."
• "I want to take this opportunity to thank Gates of Woodford and, in particular, Michael Rees for finding me the right car and his personal delivery service."
• "Yes a nice place to buy a car very good service from the chap who sold us our car."
• "Ryan couldn’t have been more helpful answering any questions I had and guiding me through the used car process."
• "Great overall experience very professional from test drive to collection felt at ease no pressure from my sales consultant."
• "Very enjoyable experience. Lee was very patient with me as when I went in I wasn’t sure what I wanted."

Cons:

• "Terrible. Ironic they call themselves Trust Ford."
• "This is the 2nd Trust Ford Garage to mess us around and I now do not 'trust' Trust Ford and will not be using any of their garages in future."
• "In all the years of buying new cars this must be the worst dealership I have come across. Poor communication."
• "Not very happy with the customer service, bought a car cash and deliver the car to me with 2 miles left of gas."
• "Worst customer service I have ever received."
• "Once they sell you the car they really don't care about you."
• "This is definitely a dealership to AVOID, you have been WARNED."

After-Sales & Maintenance Service

Pros:

• "Here, all the issues I had asked about got resolved and put right within the space of 3 hours."
• "Since purchasing my car Ryan has checked all is well."
• "Woodford have always carried out the services and M.O.T without any issues."
• "They collected my car from my home at 9am for my service."
• "There were a number of problems with my car but they were rectified under warranty foc."
• "I had a really easy process of part exchanging my car and upgrading to my lovely new automatic car."
• "Really helpful sales guys, receptionist welcoming and all in all, got more than what I expected."

Cons:

• "We did not have a good experience with Trust Ford when it came to aftersales."
• "Very disappointed with the service. Have been a customer for many years but after being charged for work I did not need or agree to being ignored by the branch afterwards tells me they are not interested in customer service."
• "I just received a call that my car wasn't looked at!"
• "They were not able to flag worn breaks while doing my last MOT."
• "Overcharged me for starter motor and fan belt, when time to return my Ford fiesta found out weird noise coming from alternator."
• "Had a massive electrical fault within a couple of weeks of getting the car and they didn't care."
• "Such incompetence and lack of professionalism from a reputable worldwide company like Ford."