Toby Carvery Woodford Reviews Summary

Staff Service

Pros:

• "George, Deesha, and Kieron were absolutely wonderful."
• "Really pleasant man helped us to our table remembered that we had called ahead to tell them we were running late."
• "Staff were friendly too."
• "Somehow managing to smile and remain composed in a difficult situation."
• "The manager Rose she was very helpful and accommodating to our needs."
• "Our waitress Donna was amazing so friendly, and did everything expected in her role!"
• "Staff were polite & helpful see you soon."

Cons:

• "The 'chef' was rather rude when my partner and myself tried to talk to him about the food and the meats."
• "The staff weren’t very attentive either."
• "The staff was very unhelpful and came across like we was a inconvenience for them."
• "The service was terrible. Only one person I would say even acknowledged my group when we entered!"
• "Very poor service and management."
• "Customer service is very poor. Reception desk, no one present, other staffs saw you waiting, but just ignore you."
• "The staff were rude, unhelpful, even when I queried the lack of alcohol in the cocktail no one came back to our table."

Food Quality

Pros:

• "The food was really good, could not fault it."
• "Service was fast food was nice meat was really tender."
• "Roast was lovely."
• "We had a lovely waitress, lovely fresh hot roast dinner."
• "The food was all very fresh and nice, I got the beef which was lovely with a Yorkshire and mac and cheese."
• "The food & waitress service were excellent."
• "Never fails to deliver great carvery, meat was juicy, vegetables were plenty to pick from."

Cons:

• "The roast meats were all over-cooked dry and tasteless."
• "I ordered a takeaway mainly for the baked potatoes, but sadly disappointed. The baked potatoes were black outside and dried up inside totally inedible."
• "Food had probably been under the lights a while."
• "Beef was dry and the Pork was like breadcrumbs."
• "Food had no seasoning and does the chef know what he is doing?"
• "The potatoes were under cooked and greasy, the meat was dry."
• "The beef was just lumps of fat and the vegetables were dry and cold."

Cleanliness & Maintenance

Pros:

• "Seating not cramped, clean and close to the carvery."
• "This place is great. The ambiance is very welcoming and charming."
• "Parking available just register your plate as you go in."
• "The food serving area was clean and fully stocked… and once at our table Donna was there checking everything was ok."
• "Nice layout inside and prices are pretty good."
• "Great staff very polite and friendly, lovely atmosphere food amazing, nice, clean and tables not sticky."
• "Beautiful building and nice garden."

Cons:

• "The biggest let down was the ladies toilets out of 4 of them 2 had no locks 1 was out of order and the one that remained was blocked and all needed treatment for lime scale."
• "The door on the toilet I used was thick black never been cleaned I don't think the whole toilet was disgusting."
• "The place needs a new decor and a proper good cleaning! It's a bit filthy."
• "Poor cleanliness and other staff apart from our waiter and one of the bar staff."
• "The bar area needs a urgent make over. Some sticky tables with dark green dingy looking seating."
• "The toilets really need refurbishing. They never smell nice in there."
• "The outside space (garden) was very tied and needs a lot of work to tidy it up and fix broken furniture before I would return."