Carluccio's Reviews Summary

Service

Pros:

• "Best service I've had in a long time."
• "The staff were very polite and friendly."
• "Lovely staff."
• "Really good food and excellent service."
• "The staff were welcoming and pleasant and service was prompt despite it being a busy service."
• "The waitresses they where very attentative and served us promptly and professionally."
• "The staff made me feel really special with their efforts."

Cons:

• "One of the ladies seemed to be picking on one of the youngest member of staff."
• "Service is incredibly slow."
• "The service was quite honestly terrible. We were being served by two waitresses instead of one, so we had to repeat every order twice, as they didn’t communicate between each other."
• "Unfortunately the kitchen was running low on several items when we went."
• "It took a long time for the staff to get us one omelette dish and the place wasn't that busy."
• "Waited by the door to be acknowledged for 20 min! Our table wasn’t ready."
• "The service was very slow and disorganised to a point where we had to ask 3 times for our food and go and get our drinks ourself."

Food Quality

Pros:

• "The food we did have was tasty."
• "The taste and presentation of the food was excellent."
• "The spinach balls were lovely and the salad perfectly balanced, the avocado was perfectly ripe."
• "The food tasted really good, with spot on composed dish and high quality ingredients."
• "The food was hot, fresh and well cooked."
• "The food was absolutely beautiful."
• "Food ordered was very fresh and beautifully presented and plenty of it."

Cons:

• "The food was a bit bland."
• "The bruschetta seemed non-traditional and soggy."
• "The food was just OK, basic English Italian food."
• "I ordered spaghetti carbonara that was very poorly cooked to the point of being inedible."
• "The pasta was undercooked and the sauce was too salty."
• "The lamb rigatoni... felt that it was a bit bland."
• "The carbonara was dry, the bacon was well overcooked."

Atmosphere

Pros:

• "Spacious contemporary interior and pleasant outdoor seating available."
• "The team worked extremely well together and the atmosphere was buzzing."
• "The atmosphere is always pleasant on a Saturday morning, moreso now that the management has changed and makes you feel welcome."
• "It's ideal for big groups, with big budgets, couples, kids and singles."
• "The interior is relaxing and aesthetically pleasing."
• "The place looks beautiful and it's been superbly designed; lots of big windows and space and the lighting is superb."
• "Such a chilled setting."

Cons:

• "The first thing I noticed was that the place was quite loud when we got there."
• "Not made to feel welcome or appreciated, and left with the impression the staff wanted us to leave so they could get away early."
• "The manager looks at you from head to toe as if I don’t belong to their customer profile!!!"
• "Initially when we arrived at the restaurant, virtually all the tables were empty inside."
• "It wasn't too loud, like in some restaurants where you have to shout at each other."
• "We were sat next to a family whose child was coughing despite there being other empty tables."
• "BEWARE WOMEN EATING ALONE - YOU APPEAR TO BE SECOND CLASS CITIZENS!"

Value

Pros:

• "Food was ok and priced at that standard, but the service was average at best."
• "Midweek lunch deals are excellent value and high quality cuisine."
• "The cocktails and mocktails are great and also reasonably priced."
• "Great value for money."
• "It’s a great place for good quality food at a reasonable price in a pleasant environment in the heart of Richmond."
• "Had a very pleasant Sunday brunch sitting outside with three dogs (made most welcome)."
• "Enjoyed a family lunch here, menu has something for most tastes, the atmosphere was relaxed and unhurried, the service was attentive without being intrusive and the food was good."

Cons:

• "Watch the prices, we complained about the focaccia costing more than the bread basket but manager called us 'stupid' for not knowing focaccia cost more but quantity was less than the bread basket."
• "The bread and butter pudding was the size and thickness of a small slice of bread cut in half which for £7 I thought was quite expensive."
• "It's a bit pricey, especially for smaller dishes but worth it if you're in need of a treat."
• "Food was decent but way too overpriced for what it was."
• "The only difficult thing to swallow was the service charge automatically added to the bill."
• "Overpriced glass of mediocre wine."
• "Considering the price we were paying, I felt that the portions were rather on the small side."

Accessibility

Pros:

• "The location is very nice and easy to access with public transport."
• "Nice short walk from the station, the park next door looks like it will be great in the summer."
• "Slightly longer walk from the town centre but worth it."

Cons:

• "The disabled toilet was blocked by chairs so luckily I was taking extra painkillers and walking because if I was in my wheelchair I wouldn't have been able to get into the toilet."
• "I had booked a table on a Tuesday, but when we arrived at the restaurant we were sent away, because there was a private party."
• "Poor customer service, were told to wait 2 hours after having booked a table and arriving on time."
• "Workmen wandering in and out of the dining area repairing something out the back."