ALDI Reviews Summary

Store Layout and Cleanliness

Pros:

• "Recently made a lot of improvements."
• "Very big. clean place."
• "Nice clean store with wide aisles."

Cons:

• "Often very disorganized and not tidy."
• "Very messy place, stuff thrown everywhere, can't seem to find what I'm looking for just a complete mess, cheap prices for cheap quality."
• "The clothing section looked like the 'Jumble sale Warriors' had been in over the weekend."
• "Shelves look like they are about to fall over and there is little organisation."
• "The store always looks a bit of a mess and could be improved."
• "Empty shelves. Rubbish all over the place."
• "The layout is haphazard, hard to find specific everyday items."

Customer Service

Pros:

• "Staff very pleasant and helpful."
• "Service at the checkout was efficient and friendly."
• "Staff were so helpful and the store is always stocked."
• "The staff make the store, as all are very friendly."
• "Very nice polite customer service. Eagle-eyed cashier spotted I had an incorrect size in the nappy box."
• "All staff friendly and helpful."
• "Staff polite and helpful Most products good quality and reasonably priced."

Cons:

• "Unfriendly staff."
• "The assistant was unhelpful and just didn't want to be friendly."
• "Experienced the worst customer service this morning."
• "Worst service I've ever received very rude staff covering her name badge as I wanted her name to report."
• "Didn't find this store as good as Ewell the staff are lacking that customer care and found them unhelpful."
• "Staff are not generally friendly, particularly the nasty Hungarian assistant manager."
• "Customer service from staff was appalling."

Parking and Accessibility

Pros:

• "Great store with good parking maybe difficult to access during peak times due to many cars best time is between 1 pm and 2 pm just before the school rush."
• "Large carpark for customers."
• "A whole lot of parking space available in the very front of the shop which makes the shopping a lot easier!"
• "Great free car parking space."
• "Good location, plenty of parking with ample disabled bays."
• "Large Car Park in which it is normally easy to find a bay, even during the stores busy times."
• "Nice and spacious shopping experience, wide isles making it very pandemic friendly."

Cons:

• "Car park gets very difficult to exit when busy at weekends."
• "ALDI is a good budget supermarket... but please be careful parking at the branch in New Malden. They will ticket you if your tires pass even slightly over the front line of your parking bay."
• "Horrible place to shop being harassed by security because I had to leave Aldi due to no toilets had to abandon my shopping then came back to be harassed by security."
• "You can easy get a parking ticket if you couldn't read all rules about parking."
• "Unfortunately, the car park also seemed to be used by the locals who left their cars and darted away, presumably elsewhere."
• "The car park is a nightmare. The access is limited and the bays are too small."
• "Parking can be precarious at times, have seen many near misses on Kingston road."

Product Selection and Stock

Pros:

• "Cheap and cheerful supermarket which also has weekly changing piles of bargain items."
• "A lot of fresh fruit for selection."
• "The beer section was ideal, for our requirements, plenty of lager for use at our little party."
• "Nice selection of wines from around the globe with good pricing."
• "Is a varied and well stocked store."
• "Big amount of variety of products and great prices."
• "They sell fresh and good food. I found in here all the things I needed for cleaning my house, and it is cheaper than other food markets."

Cons:

• "For the last few weeks, this branch is constantly out of stock on many items."
• "It didn't help that most of your shelves were empty, the vegetable selection was poor, a lot of your products were out of stock."
• "There is always a lack of selection on fresh baked produce, assume it's due to the lack of space they have."
• "Aldi in general 'decides' what you want instead of you deciding. It's very cheap, but variety of food is rarely limited. Fresh fruit is especially cheap."
• "It's a budget supermarket and it shows. If you get there in the morning you can get fruits and vegetables but after that, they tend to be out of stock."
• "Limited range of groceries and dairy products."
• "Meat is sometimes disappointing only small joints are available."

Pricing and Value

Pros:

• "Unbeatable prices!"
• "Honestly what's not to love about Aldi. For parents with kids under 4 - shop here for nappies & Wipes etc, best value anywhere."
• "Always great prices and a superbly miscellaneous range of specials that change regularly."
• "Got everything I wanted and fresh fruit and veg good quality at lower than other supermarket prices."
• "Always low prices, and a good range of common foodstuffs."
• "Saved money on every item I brought."
• "This Aldi always has amazingly low prices, great steaks for under £5, lovely quality robust South African red wine from Stellenbosch for under £7."

Cons:

• "The basic prices are not low, but some of them such as milk have gone up same as Tesco."
• "Prices are not competitive with (say) ASDA's prices."
• "The value for money at Aldi is excellent."
• "It's a budget supermarket and it shows."