Yeomans Nissan Aldershot Reviews Summary

Customer Service

Pros:

• "General Manager Ashley fantastic, to Guy my personal Sales member, absolutely first class service."
• "Fantastic service from the parts department, I'm currently resto-modding a JDM import and regularly phone the guys for help with parts who are always happy to help."
• "Superb service received when recently purchasing my car from Yeomans Nissan Aldershot."
• "I can't thank the staff enough and Sam from the service team and going above and beyond to resolve my problems."
• "This is possibly the best dealership I've ever been to. It's kinda rare these days to walk in a car dealers and actually feel like they want to do business!"
• "Superb service today from the Service dept. Power steering problem dealt with quickly, efficiently and politely."
• "Great customer care from the service department as always."

Cons:

• "Refused test drive when we arrived an hour later, it wasn't booked in as a test drive apparently, despite there being 4 people stood around."
• "So to begin with I had a lot of problems was fobbed off to start with so my view wasn't very good it was made worse by the fact I had to wait so long till my car was seen."
• "Good luck young sales advisor, you lost one of the clients. We had very unpleasant experience today."
• "Appalling service, no commitment, never shopping with them again."
• "Ridiculous and totally unprofessional services, I book a vehicle on 1st January, 2022 sales person Sam Lanely took the payment but never showed me the car."
• "I have been treated really badly by Westway Nissan Aldershot."
• "Awful service, they sent me the log book in the wrong name and refused to rectify."

Sales Experience

Pros:

• "Salesman Guy was exceptional throughout the delayed date and handover was very informative of controls and features."
• "Had a excellent experience buying my new Juke from west way nissan Aldershot, very friendly salesman explained everything clearly."
• "Fantastic pre and post sales communication and support."
• "Can't sing the praises of West Way high enough, from the initial contact with Leena, the efficient and regular communications throughout the process from Chloe to the polished finish on my car when I went to pick it up."
• "From our initial enquiry to delivery of our new Leaf, all the staff at West Way Nissan have been professional, friendly and efficient."
• "Very pleased with the service provided by Alex at West Way Aldershot."
• "Andy made buying my car really fast and easy and stress/hassle free!!"

Cons:

• "Parking is difficult (a nightmare in fact!)."
• "After purchasing my Qashqai the aftersales service was very poor."
• "The salesman had no confidence and totally unable to make decisions passing my anger and frustration on to Dan the Sales Director in Southampton who is supposed to be calling me to discuss further."
• "Thursday came and went so Friday we rang the garage and guess what absolutely no work had been done on the car it hadn't even been hoovered or washed."
• "Nice enough staff, but had a difficult time driving up there over an hours journey to get a second key made to be told the software's not working."
• "For some reason they struggled to give me a quote for my px, took them 4 days and they offered me peanuts."
• "Awful company - last year MOT & service was told a tyre in the wheel was removed and fixed and it wasn’t!"

Parts and Maintenance

Pros:

• "Popped into yeomans nissan for a quote on a mirror glass for my juke, was served by Kyle who was super friendly, had the glass in stock and fitted it for me in the rain."
• "Amazing service from Yeomans Nissan Aldershot Steven Kay went over and beyond to help me with my oil leak on my car."
• "Really good service from the parts department, spoke to Kyle about a radiator a pipe and he had a price with me almost instantly."
• "The service department at westway are absolutely exceptional in high levels of customer care and service."
• "Colin was fab in service he put a new battery in my key fob which had supposedly had one at another garage, cleaned it all up and its like new now only £7.99 very friendly and efficient!"
• "Great waiting area with free drink making facilities."
• "Top notch service from the parts department."