Infinite Loop - Apple MacBook, iMac, iPhone, Watch & iPad Repair Birmingham Reviews Summary

Customer Service

Pros:

• "Customer services at its best from initial phone contact before visiting the shop to picking up my laptop."
• "Communication was really good each step of the way."
• "They care. They were professional, welcoming, more than capable and as a result - I could not be happier with them."
• "I also appreciated that they (Will & Jess) did exactly what they said they would, within the time, without fuss and at a very reasonable cost."
• "All communications were clear and prompt."
• "Joe communicated with me throughout the repair to give me updates on return."
• "They were super friendly, professional and great at communicating what was going on."

Cons:

• "I was refunded the labour charge but I was given a false promise of a replacement charger which only added insult to injury."
• "I didn't record every phone call but there were about half a dozen times I explained the story and was promised a call back which didn't happen."
• "Staff were rude, lack of customer service skills and were not truthful and honest."
• "A complete shambles of a company I would avoid them at all costs."
• "I had a terrible experience. Very impersonal approach."
• "I then called up the manager to speak about the issue. He was extremely rude, aggressive and he hung up the phone on me!"
• "When I complained I had a patronising reply saying I should have backed up my data to start with."

Repair Quality and Efficiency

Pros:

• "The repair to my MacBook Pro was carried out to my total satisfaction at less than half the price quoted by Apple, and without losing any of my data."
• "Within a few hours they had migrated my data onto the new machine."
• "MacAssist put a brand new hard drive in my 2007 iMac and now my computer is as good as new."
• "It was sent back the next day and is working perfectly."
• "The turnaround time was excellent and communication with me was superb every step of the way, either by email or telephone."
• "They fixed my drowned MacBook, advised an upgrade for my office iMac 27in to an SSD drive - it was well worth it - runs like a dream!"
• "The repair was carried out within a few hours."

Cons:

• "MacAssist kept my laptop longer than expected."
• "It's now Thursday 10th November and what has happened? Nothing. Nada. No communication or anything else, certainly no repair Mac."
• "Then the real problems started, my MBP failed a further two times over the period of two months."
• "Having read rave reviews for this company, I requested a quote to repair a water damaged Macbook air... I now have a computer in a worse state than when it was sent to them."
• "There was a slight delay in the repair, but this was due to cracking the screen during the repair process."
• "Some clever engineer forgot to attach the hard drive to the motherboard, I also noticed that two of the connectors on the airport card were no longer attached in the way in which they should."
• "The GPU still didn't work properly, there were circular marks and a residue on the screen there was visible dust inside the screen, the machine was covered in dust and the case had not been fitted properly."

Value for Money

Pros:

• "Friendly, knowledgeable, affordable and fast."
• "Quick notification of the issue and the price to fix, which was highly competitive."
• "Fix My Broken Mac fixed my iPhone screen for £90 with a genuine Apple screen that increased my sell on value of my iPhone from £50 to £250."
• "Very happy with the service I received and excellent value for money."
• "The service was quick, reliable and cost effective."
• "They repaired a keyboard backlight issue with my Macbook Pro - cost me around 50% of what the apple store quoted me."
• "Great alternative to just buying a new machine and better for the environment."

Cons:

• "Absolutely terrible customer service, trying to push on express service."
• "I was told that the cost for replacing the battery of my old Macbook Air was 120£ and I agreed to it. To my surprise, I got an estimation of more than 400£ claiming that the laptop needed a new battery plus some kind of motherboard repair."
• "I paid £30 for diagnosis and declined the offer to pay just over £300 to have my battery changed and SSD card changed/add on a laptop that is on its way out."
• "I was first quoted around 250 pounds for the service. This then went up to 460 pounds. A few weeks later I was told it would cost 2000 pounds."
• "Found the cost of fixes to be more than what the computer was worth at this point."
• "The only reason they have lost a star is the receptionist gave me various pieces of wrong advice."
• "No update provided when completion date passed."