Address: Lombardy Retail Park, Coldharbour Ln, Hayes, UB3 3EX, United Kingdom
Phone: +442085615556
Rating: 3.7
based on 182 reviews.
Customer Service
Pros:
"Customer advisor was on point and very polite."
"Staff are good but one young man stands out and is brilliant and polite his name was reeece i think."
"Good and very fast drive through. Staff very friendly."
"The attendants are very friendly and helpful, which is refreshing!"
"Guys I highly recommend this McDonalds... they still are so nice and caring thumbs up for me 😊"
"I just need to say that the staff here today were very polite and helpful from being served to table clearance. All the staff were pleasant and happy and efficient in their duties."
"McDonald’s here is really good, always busy, quick service, good food, spacious facility and you can order using touchscreen with your card or you can place your order on the counter as well. Drive through facility, quick service and friendly staff."
Cons:
"The staff are very rude, food comes out like it's been thrown together."
"When I asked how long it would take I was rudely told 'you'll get it when it's ready'... Customer service has taken a nose dive in this place."
"The customer service was unbelievably bad 👎😑, a lady saying that she was the manager just 'Lose it'."
"Their customer services is THE worst I have ever come across with Macdonald's."
"Staff were rude, abrupt, spoke in a condescending manner and had a 'couldn't care less' attitude."
"Very poor customer service."
"Such rude staff members have no customer service skills at all."
Order Accuracy
Pros:
"Interesting experience, first time used the click & collect option, worked like a charm....Nice clean franchise!"
"Food was fresh hot and tasty. I ordered the food and it was with me in a couple minutes."
"Good, quick and safe service. They took their time to make sure the food goes into the bag correctly without any mistakes."
"Even though there is a big queue of order, employees here really fast and accurate. Highly recommended."
"Otherwise the orders are normally correct and food is usually of a good standard."
"They do accommodate this and replace it when asked no questions."
"Our go-to McDonalds considering we live in the area. Whether we order through Uber Eats or the drive-through the quality is always good."
Cons:
"When getting food delivered I always get wrong food."
"2/5 of my orders always have something missing or wrong."
"ORDERES FROM DRIVE THRU GOT MY VEGGIE BURGER ORDER WRONG - RECEIVED CHICKEN INSTEAD!!!!"
"Cold and stale chips..shocking that you serve food like this, including the burgers."
"Ordered 2 Spicy Quarter Pounders, they sent my order out to me twice, both burgers sent out wrong twice."
"Most orders the chips have also had absolutely no salt on them."
"99% of the time, they will give you wrong order."
Facility & Accessibility
Pros:
"Lovely spot, although in a retail park, doesn't feel like it, with nice shady trees and big windows. Service is great, and staff appear to be mindful of expectations."
"Fast and friendly staff with plenty of parking...... what more would you want?"
"One of the last bastions of chivalry, this is of the rare variety of McDonald's serving McFlurrys at early hours of morning and serving those walking through the drive through, long may she serve our hangover needs!"
"Good access and a drive though."
"Friendly staff, lots of parking, 2 drive thru posts, toilets, disabled toilets, self order kiosks."
"Both stores facilities are spotless."
"This has always been a very well run McDonald’s, credit to the management here who I think have been there a long time, their recruitment and training is clearly very good."
Cons:
"Parking space is limited and it is usually crowded."
"Terrible for disabled access!!!"
"Drive thru currently closed and technical issues mean that Click and Collect is not working."
"The car park is very small and you may have to wait to get out if there is a drive through queue."
"Always used drive through and the people in queue are very impatient here and the main issue is the people sitting outside the McDonald's who harass you for any change available."
"It's unbelievable how long do you have to wait for food is overcrowded and there's way too many cars."
"Unfortunately terrible experience. Two of the products we wanted were not available."
Food Quality
Pros:
"Obviously it is a McDonalds so the food is the usual fair, I will say my McCrispy Chicken burger came out piping hot."
"Apart from that the food is tasty and is normally warm."
"Food there was boiling hot and properly made fresh loved it."
"The food and drink are brilliant and gave no problem there."
"I love this place, speedy service as I got my order in 3 mins, delicious food for all ages like happy meals to big macs."
"Double cheeseburger tasted weird today, perhaps over seasoned? Not the best but at least freshly made."