McDonald's Reviews Summary

Accessibility and Location

Pros:

• "Small area where we order but they still cosy for customers good accessibility for wheelchair /staff work hard with deliveries orders and with costumers."
• "Also as you leave station (Earls Court Road) the entrance is literally 1min away."
• "Open late and early. With a 5 am start, this McDonald's attracts a lot of the morning workers."

Cons:

• "It's very small and cramped in there no space to social distance yourself lots of chairs taking up space which could be removed to make more space to social distant."
• "Very untidy shop limited seats as upstairs closed off."

Service Quality

Pros:

• "Decent staff always have a smile joke with them and you don't get hassled by people like other places."
• "Kept in a very good state of cleanliness, toilets are really clean considering the amount of people who use and abuse them."
• "A great place for breakfast muffin and coffee as the muffin was tasty and the café latte was smooth and rounded price is reasonable."
• "It's nice location all staff good."
• "Service enhanced by a lovely lady helping people who were unsure how to operate the self-service kiosks."
• "The staff are great here."
• "Food was served unbelievable quickly and manager was very pleasant after I thanked the staff for serving me."

Cons:

• "Worst experience ever. If i could give ZERO stars I would."
• "Worst McDonald's ever 😑 staff aren't trained well and they have no idea have to speed up."
• "Poor service, long wait 20 min, very untidy shop limited seats as upstairs closed off."
• "Consistently the WORST McDonalds branch in London! Just goes down to poor management."
• "The worst McDonald’s I’ve ever had in my life. The food was awful, dry meat. The service was kinda average and the music was too loud I couldn’t even talk to anyone because of it."
• "Terrible service. We ordered from this branch. Through uber eats. Only got delivered the water, on a high priced order."
• "Poor service, orders were slow and when orders were ready they were wrong."

Food Quality

Pros:

• "If you are looking for cheap and good quality food in Earl's Court, look no further than here."
• "Food is mostly as expected."
• "Our food was hot & tasty."

Cons:

• "Dirtiest McDonalds I've ever been to!"
• "I have been here several times... I had to send back approximately 50% of my orders because of a mistake, sometimes as serious as forgetting an entire burger!"
• "Typical McDonald's. Consistently mediocre. They close a lot earlier than they should though. And it's never clean."
• "Over priced for small cold cod, small chips and bottle of water £5.19."
• "Half of our order was missing, which seems to be normal for this branch as 2/3 times I have been this has happened."
• "Many of the touch screens were not working correctly and many of the card readers on the touch screens would not work properly."
• "The worst McDonald’s I’ve ever had in my life. The food was awful, dry meat."