KFC Bexhill on Sea - Ravenside Retail Park Reviews Summary

Food Quality

Pros:

• "The chicken is everything you can wish for and their fries are specially prepared."
• "The food was served quickly and it was all present & correct and piping hot."
• "Fillet burger and chicken strip were lovely but the chips were disgusting."
• "The taste is awful. Really sorry... but they must learn how to cook the chicken nicely n properly."
• "Food is almost always fantastic, service similar."
• "The restaurant itself was super clean and comfy too, and they have a self service machine!"
• "Meal was nice & tables were being cleaned which is good in these difficult times."
• "Fast service . Very clean restaurant chicken was very hot and very tasty indeed."

Cons:

• "The food left on side getting cold! Requested new fries and burger but still cold burger!"
• "Ordered a 12 piece bucket, got home and there's only 10 pieces!"
• "I've never had a problem with KFC in bexhill before until yesterday I found that the service was very slow and when we got our food it was only warm wasn't hot."
• "My experience going through the drive through wasn't great i don't have a drink with my meal so I opt for a side dish instead which if you get it your lucky."
• "Never going back. The chicken was literally dripping with grease, one tiny bite and my tee shirt was ruined."
• "The chips were disgusting, if it hadn't been a takeaway and if I had been closer I would have taken them back, how can you get chips wrong, only warm and looked about 2 weeks old."
• "Slowest fast food ever! Took over 30 minutes to get food."
• "There is always something missing from my order. Even though i order at the machine so the order should be very clear, there always seems to be an issue."

Customer Service

Pros:

• "We were served by Kieran who was extremely polite, friendly and helpful."
• "Just gone through drive thru. Susan served us and as we asked for no leg on a mighty bucket she said would be 10 minutes. Parked up. Food out in about 5 mins. Was piping hot and best kfc we have eaten."
• "But the staff member was fantastic didn't get stressed out or fed up, while mil was translating, they took their time."
• "WOW ! Was really impressed today .. went in KFC Bexhill today expecting the usual poor customer service that I’m accustomed to … a young lady by the name of Maddy took my order and was very polite … not something I have ever experienced at that branch .. so it really threw me off course!"

Cons:

• "Sadly, can someone remind them to fix one of their self-ordering machine that has stopped printing receipts?"
• "The restaurant floor was covered in dropped food and spilt drink. No front of house staff were present, no cleaning was or had been done for some time by the looks of it."
• "Got to get my food they got my order incorrect this lady was at the window and she was the most ignorant person I met."
• "Service girl didn't look like she wanted to be there never mind serve! Another customer was complaining to the manager as we left, manager was just going through the motion but couldn't care less!"
• "Every time I go and get take away from here I get screwed over. Ordered a 12 piece bucket, got home and there's only 10 pieces!"
• "Tonight my husband brought the kfc home minus his meal. He had to go back.. whilst our food was getting cold... They demanded a receipt when he wasn't given one in first place."
• "Absolutely useless place, the exact opposite of fast food, just don't bother with the drive through can be stuck in there over an hour! Plus they constantly get your orders wrong, useless staff, excessive wait times and no help at all."
• "We placed an order through just eat and when it was delivered, there were items missing. It took 5 tries to contact the bexhill on sea branch to which I was told they would not be sending out the missing food as the order was placed through a third party."