McDonald's Reviews Summary

Customer Service

Pros:

• "This is our closest Macdonald's. The staff friendly and helpful when asked. Food is usually up to standard."
• "There is a lovely lady that works here too. She'll always ask me to 'come round to her' once I've placed my order at the drive thru, and never rushes me on my order."
• "Great friendly and helpful staff."
• "Every member of staff I have met there has been friendly and welcoming, not only that but accommodating."
• "Staff Were Very Helpful and Polite."
• "Exceptional service, despite being very busy."
• "Food is normally hot when you get it, orders have been mixed up more than a few times since I've been visiting, but do get sorted with an apology and a smile."

Cons:

• "Just rang this branch to speak to the store about an order issue and the manager craig spoke as if i was something off the bottom of his shoe."
• "The lady who came to our car was very rude."
• "No stars... rude manager."
• "Service is very slow, the staff don't smile or have any good customer service skills."
• "Managers very rude and abrupt - always shouting at staff in front of customers- especially the bald tubby one."
• "Standard Drive Thru for a McDonalds, majority of staff look and act as tho they are not bothered by you being there, some of the more long term staff members seem to enjoy there job and go out of there way to help you."
• "Staff also properly miserable and rude."

Food Quality

Pros:

• "McDonalds is really nice and the food is the tastiest!"
• "Usual McDonald's fayre, some of the newer menu choices are interesting and taste nice."
• "I'm glad McDonald's are keeping their hot drinks prices low."
• "Great value food."
• "Food was Hot and Freshy Cooked to which both my partner and I both enjoyed."
• "McDonald is a great fast food place that has happy meals with toys."
• "Good McDonald’s I would say is the best in Stafford. It has everything you want even do salads."

Cons:

• "Awful, waited 25 mins for a cheeseburger, told to park up, car park was horrendous with lots of others waiting for their orders."
• "Ordered through the drive through waited 10 minutes in bay 1 for food to be brought out missing items."
• "Food was disgusting the box of 20 nuggets i brought were freezing cold."
• "The food was stone cold & I had to bin it all."
• "Do not go here for food. The big mac was thrown together and luke warm. The fries were pale and cold."
• "The greasiest food I've ever had from a McDonalds."
• "Food is horrible fries were cold everytime I've been there."

Cleanliness

Pros:

• "It doesn't smell and it's very fun because they have ipads and games on a table for kids! (And maybe even adults!)"
• "Small but pleasant McDonalds, recently renovated so the interior is clean and nice."
• "Place was clean, tables were cleared and wiped as soon as they were vacated."
• "Restaurant Was Very Clean and Tidy."
• "Surprisingly one of the best McDonald's I've visited, well looked after, clean, friendly staff (they actually said Hello when I walked in)."
• "Updated review went in today (12th march at about 5 pm ) ...again loads of just eat/Uber eat driver/riders ....but place was clean and I had hot fries ....like fresh out the frier hot and crispy and the best fries I've had in years ....big Mac was also hot and I was actually impressed there only negative was milkshakes were not available."

Cons:

• "Arriving today the customer eating area was disgusting. Remains of food on dirty tables and chairs,area for sugar,ketchup was overflowing with rubbish,sugar grains and ketchup all over the place."
• "With some tables not being cleared it started to looking even more un-presentable."
• "It was covered in grey fluff and around 5 different coloured human hairs."
• "Nothing more than a town centre drunks hang out...!!"
• "Some McDonalds make me sad to see such horrors, this is pretty normal, and the new high tech touch screens means you don’t even have to speak to anyone now."

Service Efficiency

Pros:

• "Np queues today. No waiting. Well done mcdonald's for making the drive thru service quicker."
• "Mid afternoon visit, quick to order."
• "First McDonald’s experience since lockdown. Very well organised here."

Cons:

• "Its McDonalds, I'm not a fan of the click and collect it has taken away some of the customer interaction with the staff."
• "They seem to prioritise drive thru and people sitting at tables first."
• "Very poor Mcdonalds. Ordered on the touch screen machines. Then waited 16 minutes for my order."
• "Possibly one of the slowest McDonald’s I have ever experienced."
• "Waited 20 min in the drive thru just for 2 double cheeseburgers."
• "absolutely shocking service tonight going through the drive through. staff and management more interested in laughing joking messing around than actually making any food and serving it."
• "Very slow service."

Order Accuracy

Pros:

• "The order accuracy has been better recently."
• "Food is normally hot when you get it, orders have been mixed up more than a few times since I've been visiting, but do get sorted with an apology and a smile."

Cons:

• "No idea what has been going on in recent weeks, but more often than not, the order arrives with items missing, or completely incorrect."
• "After ordering cheesy strips I ended up with chicken nuggets."
• "Staff can't get orders right."
• "Ordered 4 double sausage muffins for the builders working on my house and received 4 singles."
• "shocking delivery, when you can actually order( which I find is rare), there is either items missing or its stone cold."