McDonald's Reviews Summary

Cleanliness

Pros:

• "refurbished, everything nice and clean."
• "The food is prepared in a hygienic environment with proper precautions."

Cons:

• "The table was just dirty."
• "Despite the restaurant being empty, there was empty bag on the tables and the ones that were clear were filthy."
• "There was food, rubbish and spillages on the floor under tables."
• "The floors and tables to be filthy, or sauces to be on the seats and tables that has had time to dry!"
• "It was sooo dirty! No clean tables available."
• "80% of seating areas blocked off. 4 remaining tables unclean. Flies everywhere."
• "No table service, toilets were dirty and no running water."

Service

Pros:

• "Normally has a very good service. Friendly staff, all food is normally of decent quality and fresh."
• "The people working were excellent."
• "Such great staff here."
• "Got a quick service with hot food staff efficient and polite."
• "Good service friendly."
• "Macdonalds in Welwyn Garden City is a favourite of mine, love the idea that you can order and pay before queuing at the counter."
• "The management under the new manager is extraordinary ... each and every employee is so good in every manner ... and the services that provides is so good."

Cons:

• "You wait a lot to get served, there is no space to eat in."
• "Service is slow."
• "Service is totally focused on delivery so if you walk in to order - do not expect fast food as you will be waiting for a long time."
• "Staff rude and laughing at customers who complain."
• "Management have major attitude issues."
• "Staff look miserable half of them don't know what they're doing."
• "They're always so slow."

Food Quality

Pros:

• "Just as good as any other McDonald's."
• "The staff are so friendly, and the food is of the highest quality (better than Miller and Carter)."

Cons:

• "Food always needs reheating."
• "The burgers are dry and food is cold."
• "Every single time we receive it, it's stone cold and thrown together like they've closed their eyes!"
• "The Big Mac was cold but the people working were excellent, food was very disappointing though."
• "The mozzarella dippers were cold and hard, not warm and gooey like they should be!"
• "Shocking restaurant. I wouldn't even rate it 1 star.. fed up of constantly waiting 20/25 minutes for food and even when it finally arrives it isn't even hot!"
• "The burger was at a temperature of 35.2° and the chips were 41.8°."

Order Accuracy

Pros:

• "2 tables have protector to play games."

Cons:

• "2 visits in the space if a week and both times given completely the wrong order with wrong drinks."
• "They got order very wrong, won't be going back."
• "Always messing up orders, whether you order indoors or online through UberEats, Justeat, etc."
• "Takeaway orders are incorrect, so a good idea to check before you leave."
• "After waiting for an hour. DONT Bother ordering a Delivery from here .... this is the 2nd time now 😡 food cold and limp, missing a meal again."

Facilities

Pros:

• "New soft room for kids to play."
• "They even have iPads on the tables downstairs whilst you eat."
• "An extra level upstairs with extra seating."
• "New separated birthday room."

Cons:

• "All customers which needed the toilet, needed to queue up for the only (disabled) toilet on the ground floor."
• "I wish they'd clean the disabled toilet on ground floor."
• "Lastly toilets had no soap and the restaurant has no hand sanitiser."