Maple Parking Reviews Summary

Booking and Location

Pros:

• "Easy to book, good price and super close to airport, 4 minute shuttle to airport."
• "Car in correct location, with no issues."
• "Left Stansted in under 20 minutes 👌🏽."
• "Drop off at the beginning of our holiday was easy, hassle free."
• "Very easy to find via Google maps, I was dealt with swiftly and dropped off to the terminal within 5 minutes."
• "On departure: Easy to find, simple process, approx 10 min wait for shuttle, 3 min journey to terminal."
• "Booked this service based upon my experience at Gatwick but then read the reviews for Stansted. Upon arrival there is a car booth which I think photos your car from various angles, you then park up go to the office and check your car in."

Cons:

• "The car park is kept in terrible condition, its basically a mud bath and mud has been left on my carpets as a result so car owners beware."
• "Despite the gravelly car park making it almost impossible to pull a case along."
• "The car park is not lit and on stones so impossible to find your car in the dark."
• "The parking compound does not seems to have any tarmac."
• "Car park is a mud bath in this weather. No baby seat supplied for transport to airport."
• "absolute mess, when we arrived it was chaotic and very disorganised, we were left for 40 mins in rain in a muddly car park."
• "The staff are exceptionally rude, and half the time my car is not waiting to be collected despite my confirming my return flight."

Customer Service

Pros:

• "Staff friendly. Transfer fast and easy."
• "However, we were picked up from the airport from the lovely Thomas he was smiley, friendly and helpful."
• "The prices are good and the staff are helpful."
• "The service is very polite and efficient."
• "The staff may not be friendly or chatty but are definitely efficient and not rude."
• "Staff were friendly. Car was fine."
• "Friendly and efficient - I have used a number of times and great service each time."

Cons:

• "Horrible customer service, long waiting time for the bus transit."
• "The response he made was quite rude and also inaccurate."
• "These people are cowboys. Avoid, avoid, avoid. Slow, inefficient and unprofessional."
• "Both drivers very rude and unhelpful."
• "Honestly don't use this company! Staff are so rude!"
• "Terrible customer service and operatives so rude and unhelpful."
• "Very poor customer service! I was treated very badly when I phoned to get picked up outside the gate upon my return."

Shuttle Service

Pros:

• "great service, dropped off and picked up within 5 mins of arrival, drivers foot well covered so no soiled carpet."
• "This would be my first choice at Stansted."
• "The bus stops at the site entrance and is only a short journey to the airport."
• "Very efficient and quick service. It's few mins from Stansted airport."
• "Transfer to the airport takes about 5 minutes."
• "It's only a 3 or 4 minute transfer."
• "Mini bus waiting in return and car ready to go, exactly what you need after a flight and you want to get home."

Cons:

• "Don't run their own shuttle service and made to use the Holiday Inn bus."
• "Advertises 10-15min shuttle, but took 25mins to turn up and then waited for 10mins for more people."
• "I thought buses would run every few min, but we had to wait outside nearly 30min for the bus at 7am."
• "the bus makes a few stops in order to pick up people from the hotels nearby before heading to the airport terminal."
• "The shuttle bus could be relied upon to be quick. However, that has now been replaced by a coach that takes a glacially slow journey around hotels and other businesses to pick up other people."
• "The issue is the transfer bus. Definitely not a short wait, particularly on our return, significantly longer than advertised."
• "Took a while for the transfer to arrive and waited 10 minutes in the freezing cold only to be told there wasn't enough room on the minibus."

Vehicle Condition

Pros:

• "The car had at least £50 worth of diesel in the tank when we dropped it off and had been recently cleaned."
• "I use maple parking every time I use Stansted to go on holiday, I have now for years. They look after your car and I have never had any problems with leaving my car with them and getting it back in the same condition I left it with them."
• "The parking was fine, car didn't have any issues."
• "Car was fine."
• "I have used this car park more than 5 times (from 2020 to 2023) and I never had any problem."
• "I was very happy with the fact that employee took photos of the car before it was parked to document existing condition of it."
• "I used Maple Manor parking again at Stansted recently 6 - 15th June. The price was good value and the service was excellent."

Cons:

• "I have left my car under their care and they DAMAGE IT!!!!!!!"
• "THEY DAMAGED THE CAR AND DID NOT ISSUE US ANY COMPENSATION!!!!!!!!!!!!!!!"
• "I have just collected my car and was horrified to notice a long crack in my windscreen."
• "In absolute state of shock and disarray when upon my return at Stansted airport I discovered car was completely scratched on passenger side."
• "After I got back to my car, I found the drivers side footwell was completely covered with mud."
• "Got my car back with lots of mud in the boot and on the driver seat."
• "When we picked up the car, the car had been damaged."