Sainsbury's Reviews Summary

Store Layout and Facilities

Pros:

• "A massive store containing everything you need."
• "The car park is reasonably large."
• "Upstairs can be accessed by a travelator where you will find the cafe and large selection of clothing for all the family."
• "Biggest sainsbury's I have ever visited. Plenty of parking spaces."
• "Everything under one roof."
• "The superstore at Tollgate is huge."
• "Big one with massive parking, plenty of spaces for parents and disable badge holders."

Cons:

• "Parking was a slight issue but then if you drive a large land rover that's generally the situation."
• "If you have young children, you probably will not be lucky enough to find a free child/parent parking space."
• "Most of the shelves were empty!!"
• "The aisles in this sainsburys are huge which makes it feel very spacious. They are always clean too which is nice."
• "Shelves are only half stocked."
• "Poorly stocked shelves for a Friday, illogical positioning of products and worse still, big checkout queues."
• "However the car park layout, including the vehicle entrance/exit needs more attention."

Customer Service

Pros:

• "The staff are superb."
• "The staff are always polite and helpful."
• "Every one we came across went out of their way to be helpful and pleasant."
• "Staff friendly and helpful."
• "Excellent customer service from Anne on checkout who was very chatty and friendly."
• "Outstanding Customer Service."
• "Very helpful staff, doing more than required of them to help a customer, amazing service!"

Cons:

• "Customer service advisors can tell customers whatever they want."
• "The cafe upstairs was as terrible as always, the serving staff did not seem interested at all."
• "Store managers just don't want to engage with customers."
• "In store customer services are the worst I've ever come across!"
• "At the counter where you buy the lottery the staff are very rude."
• "Very disappointed with staff members and manager's attuned not very helpful at all click and collect is a joke."
• "Rude staff at scan and shop, make you wait ages every time for approval and then again to remove security tags."

Value and Convenience

Pros:

• "We can usually feed all three of us for £12 which is rare!"
• "All In all I give this store a 10/10 and is cheap so helps if you're on a budget."
• "Wow I love my local Sainsburys but this store in stanway is fantastic there is nothing there you can't get I poped in for tea. Bags and ended up spending £65 now I shop there all the time the quality and quantity is amazing and of course the staff are always polite and helpful"
• "Prices are very reasonable and a lot of items lower than most nearby stores."
• "Sainsbury's has value for money from fresh vegetables, fresh meat, frozen foods."
• "They have this loyalthy rewards and voucer which is very helpful for us economically."
• "I saved at least 25% on my shopping and guess what the Nescafe was 4.50 and not 7.00 pounds."

Cons:

• "Just one item- Lagunitas IPA was 50pence a bottle cheaper in Tesco's."
• "Usual Sainsburys but I have noticed they are getting greedy and costs are going up."
• "Everything is very good quality but prices are a bit higher then say in Tesco or Co-op."
• "Very disappointed should have been told straight away that my hundreds of points were no longer valid."
• "What a horrible experience and an unneccessary expense this has been, 'Live Well For Less' I think not!!"
• "The only negative is the adult clothes have gone down hill and the fashion is not great."
• "Whilst normally my go to supermarket, recently their fresh produce has been of poor quality."