Address: 117 New St, Birmingham, B2 4JQ, United Kingdom
Phone: +441216656289
Rating: 4.3
based on 149 reviews.
Staff and Service
Pros:
"The desk staff were fabulous."
"The staff here make you feel comfortable and in no-rush to get anything done."
"The staff are always so professional and helpful and make me feel just as welcome at my age."
"Took my daughter here for nose and belly button piercing. Staff were helpful and very friendly."
"The staff were so kind and accommodating."
"The staff were kind and helpful, going out of their way and stopping what they're doing to help customers at any moment."
"Everyone was lovely and very friendly. I'm not the greatest with needles but Karis quickly put me at ease."
Cons:
"Came in today for a jewellery change and both the girl and guy at the tills were very rude and not enthusiastic about their jobs at all."
"the attitude the girl with the pink and purple hair had towards me was just unreal."
"the staff were very unfriendly."
"I was prejudiced against for having a medical condition and the staff were rude and not at all understanding."
"Awful customer service. Staff members behind the tills weren't very friendly or welcoming at all."
"the lady at the till was extremely rude and arrogant."
"Very rude staff and bad customer service."
Piercing Experience
Pros:
"Loved my piercings that I had done. They really made me feel calm and collective during the whole experience."
"Today I visited to have another piercing (at 55 I should be knitting) everyone was so welcoming friendly and professional."
"Could not recommend this place enough! Had my nipples pierced and nose pierced here back in November and all have healed beautifully."
"I suffer from migraines and was recommended Daith for migrainers. The people at the store were lovely and one had a knowledge of how Daith applies to migraines which was very reassuring."
"Got my daith done today by Xtasia she did AMAZING, I barely felt a thing and felt very comfortable throughout the whole process."
"The lady who did the piercings I got was so kind and made 100% sure that I was satisfied before I left which was absolutely lovely."
"Came here for 2 piercings..amazing shop and amazing staff..and the piercer was a lovely lady mad me feel relaxed."
Cons:
"Unfortunately didn't have a lot of the standard earrings for piercing available, which meant that I wasn't able to book in for my piercing due to limited choice."
"The stud they used was way too long for my nose."
"I bought some belly bars, tried one on after purchasing and realised that it was too small for me."
"Day later been bleeding for 7 hrs straight losing a lot of blood so call 111 they send an ambulance out and just been told they pierced a main artery!!!"
"The piercer (while lovely) seemed bored and to be in a bit of a rush."
"F'd up my lip piercing. The labret they used was far too small and didn't compensate for swelling so I ended up with a very large, painful lump filled with lymph."
"They pierced it completely wrong, pierced through a capillary and also ripped the muscle."
Product Selection and Quality
Pros:
"Had an amazing selection of gothic and vintage clothing, would buy one of everything if I could!"
"They do sell great alternative clothes and accessories."
"This is the most amazing store to visit."
"Love the clothes in here! So funky and alternative."
"Great looking clothes at occasionally good prices."
"Brilliant choice of clothes, accessories and jewellery."
"Nice range of clothing, hair dyes, accessories etc."