Lidl Reviews Summary

Staff and Customer Service

Pros:

• "Great local store, friendly staff, especially the security guy who deserves a medal 🌟"
• "The staff in Arundel Road Lidl are fantastic. I've rarely had a problem at the self check-out that isn't sorted in seconds."
• "My favourite store. Good value and quality. I love the aisle in the middle for seasonal bargains. This Lidl has self-service checkout with really helpful staff."
• "Staff exceptionally patient and kind - especially with a couple of regulars needing a bit of chat and gentleness. No hint of impatience."
• "My local Lidl and lovely staff here. Delighted to see one of the Team assisting a blind chap do his shop today!"
• "Staff are very very friendly and helpful."
• "Cheap EU food, awful bakery and fresh fruit and veg only good for a day or two, lovely cheeses and European meats. MASSIVE queues always but friendly staff."
• "I like very much the team working there, there are all very nice and helpful."

Cons:

• "Awful experience with a full trolley £60 shopping and the only member of staff on the floor refuses to open a till."
• "Staff don't like clearing empty boxes from fruit and veg area."
• "Some staff can be unhelpful lidl bosses take note because it's a lack of TRAINING or get what you all deserve."
• "Management dreadful, blame customers for their incompetence on pricing ie customers leave items in wrong place."
• "I have just been rudely verbally abused by the check out lady again, she openly Tells me she doesn't like me and picks a fight every time I go through her checkout."
• "Very rude and unprofessional security guard.. was talking on the phone and acting arrogant when people did not get that he was telling them to go in the shop."
• "Truly awful experience. Will not go again. Total lack of social distancing. Staff generally disinterested."
• "Refused to serve me at a regular till because I was using a basket and not a trolley so I left my basket there and went to Asia where they happily served me at a normal till."

Store Layout and Cleanliness

Pros:

• "Well kept store, now with trolley token machine, and some places to park a camper van when shopping."
• "Clean, very well stocked, including fresh blueberries from two countries, not too busy this Easter Friday afternoon."
• "A really good sized store with well stocked shelves."
• "The layout is very standard in all the Lidl shops. However, it has additional 3 layers shelves to display all the DIY goods."
• "I'm very lucky to live close to lidl, they have very nice products, with amazing prices and wonderful, I love to be able to buy beautiful flowers to a very cheap price."

Cons:

• "Brighton Lidl in whitehawk falls short of expectations due to its disappointing cleanliness and insufficient staffing."
• "Only downside is I found it a bit chaotic with no thought to layout."
• "The aisles are very very narrow so just be aware of that especially the first aisle."
• "Felt sick just walking in the door, hardly anyone in a mask. Felt like I needed a bath after visiting. Everything jumbled, produce on the floor."
• "Store let down by being filthy, one aisle had one traffic cone which was to indicate a massive area of sticky mess, thanks for leaving a residue of gunk all over my new trainers."
• "Went to lidl Kemp Town Brighton on Sunday there was no distancing in the store whatsoever it was just like a normal day."
• "Messy and and no bags to put fresh cherry's in. Not enough staff on tills. Rubbish in trolleys."
• "Empty shelf spaces. Wine not under correct labels. Large trolley shoppers allowed to use self-service tills, blocking few items lunchtime purchasing."

Pricing and Checkout Experience

Pros:

• "Very useful and great deals it's a life saver and especially as they have improved the quality of the perlenbacker bottled beers back to how it used to be !!"
• "I believe the quality of the food and their prices are fantastic."
• "Great vakur for money, I always end up buying more than i should but at checkout i am expecting a large amount to show in the total but usually turns out to be allot less than i expected."
• "Good value and quite convenient. Car park is difficult to get around, spaces very small and there is a limit of 90 minutes to park, which makes you nervous when shopping."
• "You have to admit that their own-brand stuff is equally as good as branded."
• "We use the Lidl Plus app. Good savings but you need to plan well and do the maths to get the best from the vouchers and discounts."
• "I bought 6 bottles of Pino Grigio £22.14 and 6 bottles of Primitivo £32.94 and because of the '25 Years Wine Promo' got a massive £14:86 discount."

Cons:

• "Shame about long Queues and messy middle Isle & unclear pricing on shelves."
• "Watch out and check any deals at til with Lidl ap was over charged again this week, no on site customer services have to use the ap!!!"
• "I shop at lidl quite often and over the past 6 months or so I've noticed that the prices they show in store are often different to what you actually pay at the till."
• "Prices aren't very good any more and the offers aren't too great any more either."
• "If you aren't prepared to queue, pay more elsewhere."
• "Good store, lots of #shopping choice. Regular #food bargains plus 'the middle isle' one-off offers; usually only available once per year."
• "Later on in the day lots of different sections are either very low or completely out of stock."
• "The only thing stopping me from giving Lidl 5 stars is the queue times."