Address: Unit 1, off Crowhurst Rd, Carden Ave, Brighton BN1 8AS, United Kingdom
Phone: +441273541166
Rating: 3.5
based on 211 reviews.
Customer Service
Pros:
"Brilliant member of staff review! 5 Stars for Angie!"
"Staff there very polite and helpful, always ready to drop what they are doing to actually look for items for you."
"Good customer care from the Managers who directed me to what I was after!"
"I just want to say how incredibly friendly and helpful your staff are being during this difficult time."
"Every one of the staff members I meet at this Asda are lovely and helpful."
"Great staff always happy to help."
"Very good experience with friendly staff and a very very big shop."
Cons:
"We were shocked at how rude the member of staff were to us."
"It was completely shocking how they treated that mum."
"The lady at checkout was unnecessarily rude and unhelpful."
"Appalled by how rude and unhelpful the staff are, rather stand there chatting than see obvious customers in need of help at a checkout."
"Terrible adsa store rude members of staff clearly don't follow their own social distancing policies!!"
"The worst Asda ever, the staff are rude, they backchat when you say something."
"Woman serving at will was incredibly rude and made uncomfortable remarks towards my family to the point where we had to ask her to stop and report her."
Store Layout & Stock
Pros:
"Has a wide range of products. Including clothes and ASDA's home range, dvd's, games, pharmacy and much more."
"Full range of shopping supplies and larger than others along the coast."
"Great selection and much fun to be had browsing the various aisles."
"Good location for a supermarket, the store is very large so there is a good selection of products at good values."
"Massive supermarket with an acceptable quality of food."
"Not too bad a place, reasonably priced foods and a fairly good selection of fresh fruit and veg, the pizza bar is good too as is the bakery with a large selection of in store baked breads, rolls and cakes."
"All super markets are the same, this is about the best value you can get but with real products."
Cons:
"The whole store needs to be revamped."
"Always sold out of something I need! The vegan/veggie frozen food section is always empty & so is there free from bread & pasta range."
"Just moved house and been here four times this week, everytime there’s been no stock on the shelves."
"Less and less choice, especially of fresh and chilled products and very short dates."
"Also usually badly stocked. Yes Asda own brand can be cheap, but chances are they will only have the premium brand stocked."
"Items frequently out of stock, items of same kind placed in different aisles."
"This store is NEVER stocked, they lack fresh fruit and veg - always empty."
Facilities & Services
Pros:
"They had all special distancing measures in place."
"Open 24h on weekdays, which is handy when you've rolled out your pizza dough and notice you forgot the tomato goop that goes on top."
"Good store..toilets o/k, very busy fuel station..its had a refurb luckily."
"The car wash is open at 8.30 am..great, I usually get there about an hour later..we then do our weekly shop, refuel car..all sorted in 2 hours max..looking spotless and feeling good."
"At last larger parking bays!"
Cons:
"This big Asda store now has a McDonald’s fast food takeaway, so the local area is now littered."
"Car parking has been reduced to 2 hours stay with no notice."
"Anyone visiting the car park on Sunday morning early is now liable to be fined."
"Bloody awful they are resurfacing the car park and refurbishing inside so its complete kaos I couldn't find the stuff I wanted as it's all been moved about."
"Beware of new parking scam by Parking Sly...? check the details on the hidden notice boards...complicated or what..?"
"Shocking customer service… visited Asda especially for the selection of clothes, only to find out the changing rooms were closed."
"This is one of the big four supermarkets and doesn’t sell fresh fish anymore."
Customer Experience
Pros:
"What a great job by your staff in these difficult times. The planning and organisation was great and food shopping was a pleasure today."
"Well ive had to use the online shopping a few times as i was just out hospital and found it to be pretty good."
"i went today to Hollingbury Brighton and the service I received from the staff who helped get a photo on to a large cake was exceptional. They were helpful, courteous and just went over and above."
"It's a biggun. Stopped in to get some beach picnic snacks. Very good prices."
"I find Asda very reliable, the shelves are stacked regularly and it's open 24 hours during week days."
"Love this ASDA always clean."
"No products missing and left without experiencing any stress whatsoever!"
Cons:
"If you want a relaxed and pleasant shopping experience, go elsewhere."
"Nothing good happens here, it is a sad place, a lonely one."
"Very poor customer service. Especially on Sunday."
"When I went to go visit it, it looked very dirty, it doesn't have the apple juice I like plus its very small in size compared to other ASDA's."
"Pallets all over the place, it's a joke sometimes."
"Too many staff filling Home Delivery orders, too many trollies and cages cluttering up the aisles."
"Just spent the last hour attempting to leave... No crashes which could have caused the severe jam, seems to be purely because of appalling car park design."