Morrisons Reviews Summary

Staff and Service

Pros:

• "Super friendly an helpful. Thank you Carl."
• "The staff are usually really friendly and quite helpful."
• "Team always friendly should U need help, self serve or staffed till if needed."
• "Morrisons... fully stocked with everything I wanted staff were very helpful."
• "I always appreciate the staff in supermarkets, they have to put up with us scurrying around grabbing at food like we're the only ones wanting it."
• "Staff are some of the most cheerful I've encountered, always a pleasure doing large shop here once a month."
• "Sophie, who took my call, gave me fantastic service by checking the shelves and on discovering my particular item was not on display, she searched the stockroom until she found another box."

Cons:

• "Unfortunately the area near the doorway often seems to be under siege from beggars, drunks and addicts."
• "I then stood waiting for longer than you usually would anywhere else and saw staff just walking past."
• "Firstly, there is a member of staff on the deli/salad bar (smallish, blond haired woman) who is both incompetent & arrogant beyond belief!"
• "Customer service is a joke the one guy on self service is rude and walks around like he owns the place."
• "The rudest staff I have ever encountered."
• "Staff do wear face coverings but some don’t wear face coverings and when you ask why they give you attitude."
• "Not very good experience with Morrison Brighton, customer service staff is horrible, they don't even care or listen to customers."

Store Layout and Accessibility

Pros:

• "It's a smallish supermarket so you'll find anything you need in no time and they always have everything I need."
• "I like the renovation it's made it easier to get around."
• "The store layout is really nice and Flows well."
• "Very friendly staff. Fairly big store with wide aisles, altho constricted near the fruit/veg/fresh food counters."
• "Super easy to get around and quite busy at times."
• "A very handy supermarket situated off the Old Stein. Surprisingly large store with friendly helpful staff."
• "The shop is handy and very accessible with lift from car park to shop floor and no steps from front entrance to shop floor."

Cons:

• "The store has capacity issues ..self serve que eye watering at busy times...insufficient staff to help with faults on machines...keeping que longer for longer.....They run out of things too quickily--overall ok but a VERY understaffed shop."
• "No tills working (long long queues for self service and at least 7 tills broken)."
• "Poor measures in place which clearly management seems to ignore."
• "The self service layout terrible and when the EPOS fails the staff always think it’s my fault."
• "There are hardly ever any staffed tills open and it's clear from the size of the queues for these that people would rather use them."
• "Medium size, bit cramped and feels like you are in a cave."
• "Attention to cleanliness within the store could be improved."

Product Availability and Quality

Pros:

• "they try to not waste food putting the prices down and offering food for people in need."
• "It has a reasonable range of products which are competitively priced."
• "Thanks Morrisons for substituting unavailable items to, arguably, similar products, or even to branded/more expensive items!"
• "A supermarket with variety of fresh and processed products."
• "Good selection of food fresh/frozen. Kitchen/bathroom products."
• "A great little local supermarket. Has a good range of items, with meal deals to go conveniently placed right at the front of the store."
• "For a small supermarket, it has a good selection."

Cons:

• "This is the worst shop In the world! Empty shelves a-plenty with popular products not being refilled."
• "Ordered groceries. Instead of the bigger size of tomatoes I get the small size, opened with most of the tomatoes missing."
• "Complete change of my usual 'go to' brew Isle, not one 600ml+ bottle in sight."
• "A medium store with a limited selection."
• "The staff are more often than not let down by the appalling quality of some products."
• "Some food products not replaced when current stock depleted from shelves."
• "Questionable veg in store, pay very close attention to what you buy."