Halfords - Colchester Reviews Summary

Customer Service

Pros:

• "Even though it was dark and near closing time, the chap at Halfords View Retail Park Colchester, went above and beyond."
• "Dan the bike mechanic/sales assistant was knowledgeable, friendly."
• "John and his colleagues are great ambassadors for your company. Highly knowledgeable, professional, really respectful and courteous."
• "I can not express how great Colchester Halfords are."
• "The guy Wayne was extremely helpful. He took time to explain everything to me, ensured that I had the correct app uploaded and showed me how it works."
• "Donna assisted with what I was looking to purchase (lights) and had them fitted within 10minutes."
• "I am beyond pleased with the service provided by all of the staff here; as a uni student who doesn’t know the first thing about cars, they gave me confidence and advice I desperately needed."

Cons:

• "Absolutely horrible customer service from this store and the customer specialist who I had the displeasure to deal with."
• "Minimal customer care and zero knowledge of the bike or the aftercare."
• "Pathetic and disappointing service, such a famous store known as motor experts doesn’t know how to install a new battery into the car."
• "Halfords store in Colchester never seem to get it quite right."
• "However, Matt the floor supervisor was very dismissive and lacked the common courtesy to acknowledge customers in any manner."
• "Customer service are not answering my emails! Been well over 6 weeks since I heard from them!"
• "Served by a member of staff called Sophie very rude and not polite didn't even say hello no receipt offered very poor customer service by her."

Store Experience

Pros:

• "Great experience the other day - social distancing was being very well observed and limited numbers were allowed in the store."
• "Great new look store, smart and clean!"
• "Visited this morning to have a car guard fitted, the store had fantastic social distancing measures in place, all staff wearing masks and we saw lots of hand sanitizing areas."
• "Spacious and modern new layout. Staff were very attentive and knowledgeable."
• "Seem to have really upped their game. New layout and plenty of staff at last. Also actually have some bikes in stock!"
• "Easy parking. Entered store and could immediately anti bac hands. Greeted by staff, who were friendly and cheerful."
• "I was escorted by Paula into a very chilled out calming waiting area space to wait for my repairs."

Cons:

• "The click to boot service is terrible. I was waiting for ages with kids in the car on the hottest day of the year."
• "Long queue even though there were plenty of staff walking about seeming doing nothing."
• "When they finally brought the bike over it had a flat front tyre, they joked amongst themselves about who had built the bike."
• "The pump wasn't the correct fit but when I returned after a long lockdown yesterday and today, the team could not have been more helpful."
• "Waited over 10 minutes to be greeted for collection of the new bike."
• "Eventually went into the store to question why I was waiting so long and it turned out no one even realised I was waiting, No one had checked the system, and the store was full of Halfords staff doing nothing."
• "They’ve spent all this money revamping the store but it’s just a facade."

Product and Service Quality

Pros:

• "Both the purchases were exactly what he wanted."
• "I particularly value the lightbulb changing service where some cars I have owned have really tricky access to bulbs but the Halfords team always sort it out."
• "They then plug my car into a computer, free of charge, to run diagnostic tests."
• "My experience was absolutely superb, in particular from Rae Rae, Donna and Mason, These guys could not do enough and got me exactly what i needed."
• "Order ready very quickly for collection - less than an hour."
• "I hope her manager sees this & she gets the credit for which she so deserves."
• "The member of staff who dealt with us was enthusiastic, knowledgeable and clear in the advice he gave."