KFC Northwich - Chester Way Reviews Summary

Service

Pros:

• "Staff were friendly and helpful place was clean an tidy even the toilets were clean although floors were slippery as just been mopped."
• "The manager was called and he seemed a little shocked at my wait as we were a drive through customer."
• "Brilliant customer service tonight from the manager Paige. A slight mishap with our order which was sorted quickly and efficiently - as well as being compensated for the inconvenience."
• "Shannon was so helpful, kind and patient."
• "Staff serving as always polite and courteous."
• "The server was very helpful and professional 👍"
• "Workers with smiles on their faces."

Cons:

• "This was an unbelievable trip to this KFC 30 minutes of waiting to be served at the drive through before giving up and going somewhere else."
• "The slowest service I have ever experienced in a fast food chain."
• "Waited 30 minutes for my order to be lost in the system."
• "Absolutely shocking service."
• "Customer service skills need a bit of working on."
• "Customer service was terrible"
• "Service from staff not great"

Cleanliness

Pros:

• "The food was indeed up to standard."
• "Relatively cleen restaurant"
• "The facility was also very clean and felt very secure."
• "All of our order was correct and fresh."
• "The staff are always clean and look as if they shower regularly (with soap!)."
• "Food piping hot."
• "The food when obtained was great and piping hot."

Cons:

• "The employees seem to have been dragged in from the gutter. They look dirty and personal hygiene is disgusting."
• "The place was dirty, every table was dirty, there was food all over the floor."
• "The bins were all overflowing. Floors were covered in rubbish."
• "Tables dirty, floors disgusting, understaffed."
• "Resteraunt area is dirty and in need of a good clean."
• "Toilets were filthy."
• "The 'restaurant' was filthy. The floors were greasy and there was food bits all over the floor."

Food Quality

Pros:

• "Good quality food"
• "Hot, tasty and good food - better than my local kfc!"
• "Food was warm."
• "The portion sizes were huge (compared to most Manchester branches) and really fresh and hot."
• "Fries much improved, chicken's good as always too."
• "Food was great, it is KFC."
• "Every order is ready promptly, containing all the food items I ordered!"

Cons:

• "Chips, of course, were terrible. Cold and tasted like they were made yesterday."
• "So awful we couldn't finish our food."
• "The food is just as greasy as the floors, dripping in fat and depressingly grey."
• "Chicken in the burger was rock hard basically straight out of freezer into fryer."
• "I was delivered uncooked chicken."
• "The food was dry and had no flavour."
• "Food very poor skin rock hard and not very hot"