Watson Gym Equipment Reviews Summary

Product Quality

Pros:

• "The quality and durability of all of their products is undoubtably what makes them the best."
• "The quality of Watson Gym Equipment speaks for itself. It is simply one of the best!"
• "I am really impressed by the amazing quality of the equipment, which is beyond my expectations."
• "The quality of the equipment is unbelievable."
• "It's so well made that it doesn't seem to pick up any wear even with regular use."
• "Your products are excellent, and your reputation is well deserved."
• "The quality and aesthetics of their products live up to Watsons reputation as being the standard bearer of premium goods in the fitness industry."

Cons:

• "Pulley wheels and other parts are cheap grade plastic and the main weights bars are forever coming loose."
• "The bench padding has been changed several times due to poor quality, the holes on both squat and bench rack hadn't been drilled properly, the spacings are oddly large, etc."
• "On receiving the item it was damaged, almost like it had been used, the handles were scratched with paint peeling off."

Customer Service

Pros:

• "This is what you want, customer service, engineering excellence, and top quality kit that will last several lifetimes. Tip-top."
• "The whole experience with Watson Equipment has been incredible, they have been going above and beyond to accommodate my needs as a customer."
• "Eben was really nice and helpful, and always took time to answer my questions, be it by email or over the phone."
• "A special thanks goes to James Bodman who precisely took care of our order and regularly provided us with the latest information about our machine and its status quo."
• "Lucas was my contact and it was a pleasure dealing with him. The service is too notch and it matches the quality of the equipment!"
• "Customer support were super helpful. They were very quick to respond to my queries on shipping costs."
• "AJ aka Anthony Wallace in after sales is truly where Watson has made me a customer for life."

Cons:

• "They have not even bothered to extend a gesture of goodwill, bearing in mind this is a company that apparently prides itself on the quality of their products."
• "But the customer service is appalling delays after delays, excuses after excuses missing parts when installing, missing ordered parts."
• "Their website states that certain items would be delivered within 24 hours of purchase (false advertising). Well, that didn’t happen. We are now going over a month and my purchased item has yet to be delivered."

Delivery & Packaging

Pros:

• "The delivery turned up on time and everything was well packed for transit."
• "The lads that came to deliver and install were polite, friendly and efficient."
• "Turnaround time to get it shipped from UK to Ireland was very impressive."
• "Delivery was quick and my attachments were well packaged."
• "The plates came in a timely manner and all the process of getting through customs was handled by Watson and I didn’t have to worry about anything."
• "It was delivered and carefully installed in my garage yesterday, well ahead of schedule, which is remarkable considering lockdown restrictions."
• "They were shipped on a sturdy pallet with good padding and protection."

Cons:

• "Arrived in pieces (freight boxes) and turns out items were missing and some damaged."
• "Just a pre warning there may be a couple of week build time with attachments the ones I ordered had a delay but was told straight away."