Smoky Boys Watford Reviews Summary

Food Quality

Pros:

• "The burger was loaded with fresh, high-quality ingredients."
• "Excellent burgers with quality ingredients, the fries were crisp to perfection."
• "Absolutely delicious fresh food, everything was amazing."
• "Happy to cook my burger to how I wanted it and swap items round."
• "The restaurant's special sauce was a game-changer."
• "The burger it's self was amazing and they put a lovely size of blue cheese on my burger which was all melting down the sides."
• "The chicken wings were falling off the bone and it was a very good start."

Cons:

• "Poor quality of meat used in burgers. Nothing tasty about them."
• "The lamb burger was dry."
• "The brisket sandwich I had was covered in so much overpowering bbq sauce that you couldn't even taste the meat."
• "Nothing special about the burger probably because the bun was outdated."
• "The burgers are always dry, not juicy at all."
• "The burger tasted like cardboard, very dry and no flavours at all and could tell it had been defrosted."
• "The food was absolutely terrible, I am 100% sure what I was served was not beef but either mutton meat or something else."

Service

Pros:

• "The service was outstanding."
• "Good attentive service and the food was top notch."
• "Great food and friendly staff and very good ambience."
• "The service in this place was appalling to say the least and the staff were rude and had no sense of customer service."
• "Very good service and we all enjoyed the food."
• "Service was excellent. Customer service was spot on."
• "Seriously good food, excellent customer service."

Cons:

• "The service was really terrible ordered the food via the app forgot to order wings so separately ordered wings, burgers arrived all on one tray had to ask for separate trays then the wings weren’t arriving so had to ask towards the end of our food then they gave it."
• "Couldn't even cancel the order so that I could put it through the app again."
• "Being Muslim, this wasn't ideal and the manager wasn't helpful."
• "Very slow service. Ate inside the restaurant which was not even full but they seemed to prioritise deliveroo orders."
• "Wait was far too long."
• "Service was fine but not especially friendly."
• "Rude staff, food took ages to arrive."

Price

Pros:

• "Prices are very reasonable."
• "Price is slightly high but once you get into your first bite you won’t complain."
• "Nice interior, good prices (lunchtime special of 2 burgers, 2 fries and 2 drinks for £16)."
• "Fair price for good local food better than GBK and cheaper!!"
• "Great deal on the Lunch menu with lots of choices for a main."
• "Discount for collection and it was ready when they said it would be."
• "Burgers ok price if you go for Tuesday deal, 2 for £10."

Cons:

• "Expensive for tiny burgers and not true to their menu."
• "Average burgers served at stupidly high prices."
• "Quite pricey though for small box of chips and some steak (pieces/stripes)."
• "£7 for 4 prawns is way too much."
• "A bit pricey for my liking, you have to order everything separately."
• "Very overpriced."
• "Prices for burgers don’t include a drink or fries."

Ambience

Pros:

• "Just came back from this restaurant and was genuinely happy. The decor and cleanliness was extremely pleasing."
• "Plenty of Pay & Display parking across the road."
• "Limited seating, but decor was authentic."
• "Decor is very nice."
• "The place has character."
• "The décor of this place is amazing, nothing I've seen before, wood, metal, grass, very nice."
• "The new look is really good and the chairs our really comfortable to sit for a while."

Cons:

• "Being Muslim, this wasn't ideal and the manager wasn't helpful."
• "The restaurant was on the small side but big enough for 6 tables."
• "Very small restaurant off of a main road."
• "The spacing is rather cramped as the restaurant is small in size, so it is not ideal for a large group of people wanting to dine together."
• "Atmosphere has changed from a couples and family type vibe to more of a lads lads lads type vibe."
• "We could've done without the hanging light in our faces."
• "Little bit cold."