Address: East Central, Level 2, Westfield, Derby DE1 2PQ, United Kingdom
Phone: +443304605574
Rating: 3.9
based on 255 reviews.
Food Quality
Pros:
"The chicken salad was fresh and full of flavour; my cousin also really enjoyed her burger."
"The sesame chicken was amazing as usual."
"The food is amazing - the ultimate ribs is my favourite choice."
"Very nice tasty starters."
"The food was very nice and tasty."
"Food was delicious and the deserts are to die for!"
"The food was delicious! I'm not normally a fan of burgers but the one I had here was fantastic, really tasty and juicy."
Cons:
"The food was horrific, I had the vegan burger, it was so bad I can't even explain how awful it tasted."
"Cold raw food experience."
"Had nachos and burger yesterday..the corn tortillas wasn't cooked well."
"The messy burger was like chewing a leather, dry, over cooked, tasteless,dry bun..didn't eat and left the food."
"Over cooked salmon, no cheese on kids pasta, steak under seasoned."
"The steak and half ribs were both very small and incinerated, add measly onion rings and overcooked vegetables."
"We ordered a burger and tacos and both were burnt beyond being editable."
Service
Pros:
"Amazing food, amazing place, amazing staff!"
"Our server (Kalam) was very helpful and made us feel welcome."
"Our waitress was great, very accommodating, polite and well seasoned in her job we were seated quickly, fast arrival of drinks and food once ordered."
"Anna the waitress was awesome! Nothing was too much trouble! Super polite! Amazingly helpful."
"The staff were absolutely amazing. They made some balloon animals and gave them to our kids."
"The staff were very friendly, Hayley was so lovely and attentive, she’s a credit to your team."
"The staff member dealing with us was fun, informative, fast and friendly."
Cons:
"The ordering system needs sorting as both adjacent tables were served first and had arrived sometime after us."
"The staff in the meantime were too busy crowding around multiple tables singing 'Happy Birthday' for about half an hour leaving multiple duties unattended."
"Absolutely dreadful service sent the child's meal out straight away as requested but then after 1 and a half hours still didn't get the 2 adult meals."
"Service was poor and slow, queued to get a table, then 30min wait to get drinks, then another 30mins for food to arrive, no communication from waiters."
"Waiters didn't seem to know menu and seemed very nervous."
"Staff members walked past frequently cleaning tables but never glanced in our direction, despite the restaurant being nearly empty."
"Once we had complained the waiting staff avoided us and it was really difficult to get their attention to order more drinks or desserts."
Atmosphere
Pros:
"We love the food at TGIs! It is one of our chosen restaurants for date night! The drinks, food and atmosphere are just great!"
"Always have a lovely experience here!"
"The atmosphere in the place is really nice and has a nostalgic feel."
"The whole atmosphere was fun and lively."
"Great atmosphere would recommend."
"If it's your birthday, they'll sing a mighty song for you."
"The staff are always very friendly, kind, hard working and will always give you wonderful customers services."
Cons:
"Food was lovely but disappointed with service and atmosphere."
"The place was cold, food and food wrappers on the floor, staff kicking the wrappers on the floor as walking past, tables that we sat at was not cleaned. The food took a long to come and was cold."
"Disappointed with service and atmosphere."
"Unenjoyable atmosphere, music did not fit the theme of the restaurant."
"Honestly ruined a friend's birthday dinner out. Would not return and wouldn't recommend."
"Awkward atmosphere in the restaurant."
"I left feeling an uncomfortable tension with my friends who I hadn't seen for a long time and it ruined our evening as it left a really awkward vibe."
Value
Pros:
"Top tip down load the app for loads of discounts and offers."
"Got kids meal free on the app."
"The food being spot on and not bad for the price at all!"
"Amazing experience as always, reasonably priced and good quality food, cooked well."
"Reasonably priced and good quality food."
"Food was served hot and tasty."
"Food was gorgeous and service was spot on plus!"
Cons:
"£13 for 2 glasses of flavourless slush."
"£75 is a lot to spend for a time we didn't enjoy."
"VERY overpriced."
"The prices are wild lately came to £38 for an adult main, and a mocktail."
"The food is extremely over priced."
"It's getting beyond expensive at this point."
"The whole place is staffed by inexperienced people yet the cover prices are double that of anywhere else."
Cleanliness
Pros:
"Tgi in Derby are always an prime example of such a clean, excellent place I call my home."
"Very good systems in place for hygiene and social distancing... quick attentive service and great food."
Cons:
"Cleanliness is a bad point as there was food still on the table."
"The table and seats were a bit sticky."
"My only gripe was that the baby changing room had poop smeared all over the toilet seat."
"The burger was overdone and tasteless and the cutlery was dirty."