TGI Fridays - Watford North Reviews Summary

Service

Pros:

• "Staff were nice and helpful too."
• "We had Ash as the server for Valentine's. Firstly what an incredible service."
• "Our waitress Sienna W was great, very attentive and helped me order with a manager to cater for my allergy."
• "Had a lovely time being served by Agata."
• "Our server Olivia was amazing and very attentive and for a new employee she did an excellent job."
• "Service was great and the staff are so friendly, and great with children."
• "The waiters were very polite and quick and the food was absolutely delicious!"

Cons:

• "Staff were difficult to find, there was no one on the shop floor to call over."
• "We waited another 5 mins or more for the manager who was the rudest man I have met in hospitality."
• "The manager was totally disinterested, paying more attention to his buddies sitting at the bar than serving us."
• "It took a long time for our drink order to be taken & for the drinks to be delivered."
• "There wasn't any atmosphere at all, most of the staff were short and abrupt."
• "The waitress was nice there were way too few of them, even with loads of empty tables."
• "Service was dire, slow, inattentive and unprofessional."

Food Quality

Pros:

• "Starters were lovely (decent portion too) - especially when washed down with a cheeky cocktail."
• "The food was tasty."
• "The food was amazing. Loved every minute!"
• "Great service, delicious food and the cocktails were amazing."
• "The food was scrumptious."
• "Food was lovely, quite a few options for GF and a free dessert when you signed up to the app."
• "Tasty food with friendly service."

Cons:

• "For the kids meal on the menu is shows a full pot of cucumber, carrot and apple slices and what arrived was laughable, one piece of the cucumber was just cucumber skin."
• "Incredibly expensive for the quality of the food and portion size."
• "The 2 ultimate cheese dipper burger meals were not cheesy and i was given the wrong sauce and also cold 1 of which had hair on it."
• "The burgers we had were burnt, we complained but no replacement came."
• "All four of us had the same meal and were all extremely sick that evening and the following morning which we put down to food poisoning."
• "Food was as expected although portion size for the chicken quesadilla was small and the fries portion also small."
• "The food itself was ok. Most of us had burgers, but they weren't anything special."

Atmosphere & Cleanliness

Pros:

• "Great family experience at TGIs. 7 of us. Well looked after and thoroughly enjoyed."
• "The TVs are a really nice touch. Great atmosphere will definitely be returning soon."
• "A large roomy restaurant with plenty of parking. Very comfortable and the food is served hot."
• "The whole atmosphere was lovely right from the beginning."
• "The atmosphere here was amazing. Food was delicious and all came out so fast."
• "The atmosphere was good."
• "From the moment we arrived, we were warmly greeted by the staff who went out of their way to make us feel welcome."

Cons:

• "The menu I was given had dried up food stuck to it, not very hygienic🤢."
• "The restaurant decoration could do with some updating though. Some of the posters were peeling off the walls and the corners were flicking up."
• "Venue was very cold had to wear our coats."
• "Venue was very cold had to wear our coats. The ladies toilet were disgusting."
• "We went there to have a nice dinner but it wasn’t unfortunately. Everything was dirty, food and straws on the floor, tables weren’t clean for at least 15mins after dining."
• "Now the toilets. You couldn't pay me to use these."
• "Outside logo lights not working, it looks closed up."

Value

Pros:

• "It's inexpensive and usually really good food."
• "Bonus the kids eat free with each adult meal offer made the whole thing great value for money too."
• "Considering the location I cannot fault the overall price for a family of 5 to eat."
• "The bottomless soft drinks are good value."
• "The food was good for what you pay."
• "Food was delicious and restaurant was clean and quiet."
• "The food was very nice and the service was great."

Cons:

• "Hadn’t been here for years, just remember it to be overpriced and average."
• "Only downside was the prices, if you don't mind parting with more than usual for a meal out."
• "The overall service was dreadful as well, we were seated quickly but the staff took forever to actually take our orders and bring the food."
• "It was overall expensive for what we had."
• "Over priced. Food was ok but nothing special."
• "The prices were absolutely disgusting."
• "Wish we’d gone next door to McDonalds, better quality, better service and better value than this overpriced rubbish I feel robbed."