Pype Hayes Veterinary Centre Reviews Summary

Emergency Care Accessibility

Pros:

• "Rest in peace Izzy, you were the best dog in the world."

Cons:

• "I called the emergency line to be told they can do nothing as we are not registered with them."

End-of-Life Care

Pros:

• "Both myself and my mom came with him to help him cross over to rainbow bridge."
• "The staff were ever so polite, understanding, and empathic towards Jake but also to us as well."

Cons:

• "Unfortunately over this weekend we had to accept that he was in pain and stress."

Customer Service

Pros:

• "Exceptional care, good personable support, and educated advice to ensure we make the right decision for our cats."
• "Very helpful and welcoming reception staff."
• "They were brilliant, they were helpful and kind and looked after my dog Sam brilliantly."

Cons:

• "After pushing to see a different vet as one I'd seen wasn't friendly and seemed she couldn't be bothered."
• "I called back and spoke to Danny who said she would pass this on to the manager who would contact me... No, that didn't happen!"
• "The receptionist was rude! I asked to book their new kitten vaccination package & I was immediately told me to find somewhere else."

Pricing and Billing

Pros:

• "I always see Chris (unless he's not available) and earlier this year had 2 emergencies with my small dog."

Cons:

• "I’m in shock atm took beau my dog to this vets... and what he did say I was told that the first time."
• "Recent trip to the vets was quite expensive for two cats who needed 2 boosters and 2 flea treatments. Nearly £200pnds."

Quality of Care

Pros:

• "This is an amazing vets, always very caring and considerate."
• "They are always welcoming, friendly and professional."
• "Lockdown was a very tough time for me as my kitten was at that age where he started getting into fights."

Cons:

• "They left my cat slowly with pain go from this world! Without help.."
• "Poor medical service. I brought my cat for a consultation and treatment."

Emergency Communication

Pros:

• "The vets were really helpful in printing out his records for me in case I had to use a vets in Newquay."

Cons:

• "When I phoned Willows - 'Pype Hayes vets partner' I asked if they had access to his recent vet records - they did not."