"Saj, one of the cleaners, is an absolute legend."
"The spa treatment my partner and myself received was very good and we loved that they communicated with us and we felt so soft afterwards."
"Started off with treatments done by friendly and patient therapists."
"I cannot thank the reception staff enough for today! 👌"
"The guy on front desk very helpful."
"The staff are friendly and welcoming and know what they are doing."
"When I arrived I was greeted with a smile from the Receptionist called Richard he was really friendly."
Cons:
"Front desk pretty much mute, over a year of training there and one person has welcomed me or even looked up from their computer or mobile."
"And on top of this rude staff that didn't offer any explanation."
"No customer service what so ever."
"The sales staff are amazingly unwelcoming to your concerns."
"The gym instructors are unprofessional and immature - i have seen them mocking clients behind their backs."
"The gentleman at the reception threatened me and said that I don't know how to read that the sauna doesn't work."
"Staff are not friendly at Birmingham City centre gym."
Facilities and Cleanliness
Pros:
"Spa facilities of relaxation room, pool, sauna and steam room was clean and functional as well as the changing rooms, spa amenities and exceptional security in possessions."
"Decent, clean and there's a hairdryer you can use for free."
"Despite being a relatively small gym, the equipment available is of high quality and covers a good range."
"Very well equipped gym, recently refurbished, mostly spacious."
"The facial and body scrub was amazing, they have an amazing swimming pool and amazing employees."
"The whole place is very clean, good facilities."
"The facilities were so nice, calming and super clean."
Cons:
"It's a complete mess, equipments are old and creaky."
"Some of the lockers didn't work, it needs some cosmetic work around the pool area."
"The extractors vents in the changing rooms all have thick mold/fungus build up inside them, cracked tiles in shower areas, mildew, peeling caulking, loose shower heads."
"The facilities are quite worn down and a lot of lockers don't work, the showers are in a pretty sorry state too."
"The mens toilets are terrible, and always smell, there is mould in the showers, there is no floor guards between showers so everything flows across."
"Mirrors are filthy, changing rooms are dirty."
"The locker area was dirty and smelly."
Spa Experience
Pros:
"Love love love 💕 nice and strong."
"Massages were good, but weren't relaxing, opposite, we had deep tissue massages, after we felt good and our backs felt better too."
"The spa treatment my partner and myself received was very good and we loved that they communicated with us and we felt so soft afterwards."
"The treatments I had were amazing - massage and facial."
"The massage was good."
"The pool and jacuzzi are fine and the massage facility is relaxing."
"The facial and body scrub was amazing, they have an amazing swimming pool and amazing employees."
Cons:
"Sent my wife and sisters here for a relaxing spa day and relaxing it was not."
"Only negative the chatty girls not allowing you to just relax."
"Can't really call it a spa venue no where to relax around the pool & it's very dated dark & hot."
"After the massage was over they were quite pushy to see us out the room."
"Spa treatments were cut short didn't have the full time, small sauna and steam room, no cafe so you have to run out and find somewhere to eat which isnt relaxing."
"The rest of the staff make you feel like you're not wanted there treatments cut short and missed and staff behaviour acting like they don’t want to be there while giving our treatments very unprofessional made us feel stressed."
"The massage was way too hard and hurt more than it should have."
Value and Pricing
Pros:
"Great price for this branch compared to the one broad street."
"Good value for the gym, health classes, sauna and swimming pool."
"We paid a refundable deposit to rent gowns, towels and lockers, and were given a pair of flip flops and a bag to keep."
Cons:
"The charge to hire a spa bag is quite expensive."
"For such an expensive location the maintenance and cleaning is pretty poor."
"Considering how much you pay monthly - on top of that to pay for parking works out quite expensive."
"We arrived and was charged 6£ each for the use of a towel."
"For the £75 per month you would expect it to be cleaner."
"Q Car Park which is next door is expensive, yes they offer a discount but 10% isn’t really much."
"Be prepared to be charged to use the towels and robes."