The Gym Group Birmingham City Centre Reviews Summary

Equipment and Facilities

Pros:

• "The gym is clean and tidy."
• "Excellent gym, plenty of equipment evenly spaced out and lots of hand sanitizer and spray to clean equipment with."
• "Good weights area more then enough weights, staff polite very helpful."
• "Great machines and equipment. And good arrangement."
• "Equipment is great. There is a lot of space and enough squat racks."
• "Gym with lot of machines for do exercise, it has more than one machine per muscle, lots for running, cycling and rowing."
• "The gym is great. The estate is really spacious and equipped with plenty of equipment, from a multitude of machines to a large selection of free weights."

Cons:

• "A lot of the cable machines need a service at some point soon."
• "They never replace whatever equipment or machine is down it's simply go missing and never comes back."
• "However, they need more equipment. E.g. only two squat racks can be difficult at times."
• "Sometimes a struggle to get on equipment and a lot of stuff always broken."
• "Might have the worst equipment of any gym I’ve attended."
• "not enough equipment at peak times, weights only up to 30kg very small weight room heavily over crowded."
• "So much equipment was out of order, the ones that I used most of the seats were loose."

Staff and Customer Service

Pros:

• "They have new staff which are friendly and helpful."
• "Everyone I’ve encountered who works in this gym is so friendly and welcoming, and generally just really lovely."
• "Good facilities and very helpful staff - especially trainer Anita!"
• "Staff are on hand to help with any issues."

Cons:

• "They definitely have a problem with understanding that they exist for their customers and not the other way round."
• "Disgusting customer service. Spoken to by a member of staff called “kop” or “cop” and he was absolutely vile."
• "Very few people around to help."
• "Unfortunately, I have experienced bullying in this gym twice, by a personal trainer named ANTON."
• "Personal trainers are not the best."
• "I can't say much about the staff other than there rarely seemed to be any."
• "Most the staff are rude or unhelpful."

Hygiene and Cleanliness

Pros:

• "Spacious, clean gym."
• "Very very spotless hygiene approach!"
• "Always a positive experience, always clean."
• "The gym is clean."

Cons:

• "Hygiene isn’t exactly the best on the machines itself."
• "The toilet area in the women’s changing room tends to have a constant smell of urine."
• "Changing rooms, toilets and showers are always disgusting."
• "also after sometime their loo starts to smell so bad that one can’t even stand at the reception so super unhygienic to use this place for workouts."
• "Second hand sweat everywhere."
• "The cleanliness has slipped (the smell!)."
• "Dirty toilets."

Value and Accessibility

Pros:

• "the price of membership is fantastic."
• "It's convenient if you work in the city centre, has free parking."
• "redeeming factor however is it's cheap."
• "For £15.99 a month it's just what I was looking for."
• "The prices are very good value also."
• "On up side it's cheap and loads of machines."
• "The space is very good, with good equipment for a small price..."

Cons:

• "charging way much in terms of fee while equipment is vanished and standard of services got poor."
• "It's not worth the £15 they charge just full of cardio machines and rude staff!!"
• "Had an email telling us we were getting a price increase in October it's already gone up twice and now will be £18.99 not sure what I'm paying for."
• "No more new equipment and still all the old stuff since the gym has been opened."
• "Awful place. Staff a d rude and useless."
• "Classes are overcrowded, doesn't seem to be enough equipment, and the mats could really do with a clean. Lots of virtual classes on offer, but poorly executed."
• "The weights lack variety."

Environment and Atmosphere

Pros:

• "There is also clearly a judgement free and friendly environment."
• "Genuinely my favourite place to train! Calm relaxed atmosphere with plenty of space to exercise and experiment with new techniques."
• "Recently started training here. Great place to train bright and loads of space. Staff and other customers very friendly."
• "Home away from home."
• "It's in the city centre so it's perfect for most of the people that live around Birmingham."
• "The location is ideal for city workers and anyone living nearby."
• "Fantastic because it's centrally located."

Cons:

• "A slightly gang vibe there now what isn't pleasant and shirley had turned into a crime ridden hell hole."
• "Sadly there are often rough sleepers around the entrance at night."
• "Atmosphere is extremely hostile especially in the upstairs weight section."
• "It's a blessing and a curse... if you're leaving after 8om, it can be a little intimidating for females alone generally speaking."
• "The stairwell sometimes has people in it that shouldn't be there."
• "Only issue is it can get too cramped during 5-7 as it is quite a small building."
• "Isn't too busy early evening considering its in town centre."