Treatz Sutton Coldfield Reviews Summary

Service and Staff

Pros:

• "Raila was attentive and helpful throughout my entire visit, offering great recommendations and making sure I had everything I needed."
• "Aleemah took extra effort to make it special for my little one!"
• "Safa, the dessert maker served us great food quickly and efficiently even though she is working on her own."
• "Service we received was very quick and efficient."
• "The staff are very nice and always willing to tailor your desserts to your needs."

Cons:

• "The staff are soo miserable here and never smile."
• "The waitress who brought over the orders was absolutely miserable, face like thunder which completely changed the atmosphere."
• "Waited for over an hour with no complementary dessert, drink or a word of apology for the interview."
• "No apology nothing not refunded offered."
• "Ladies behind the counter had a right attitude on them and not only that we was also served the wrong food which was also not refunded!"

Food Quality and Taste

Pros:

• "The desert was absolutely delicious! The shop had a wide variety of treats to choose from."
• "The desserts are great but the customer service is not."
• "The cake lacked softness and freshness, whilst the peanuts topping remained the highlight."
• "The deserts are amazing, friendly inviting staff."
• "I had the most delicious pancake with strawberries and strawberry."

Cons:

• "The taste and quality falls well behind other rival dessert shops."
• "The waffles and cakes lake creativity, but the focus seems to be on chocolate coverings."
• "The recipes here are nothing more than chocolate covered overhyped copy cat deserts."
• "The desserts we recieved were not up to standard."
• "The churros we ordered were from frozen and microwaved."

Atmosphere and Cleanliness

Pros:

• "The place is a very modern establishment and clean."
• "Great ambience and atmosphere."
• "The restaurant areas feel a little dark, but everywhere was immaculately clean."
• "A clean, tidy and inviting experience."
• "The decor is lavish, the desserts are delicious and affordable, and the staff are welcoming and friendly."

Cons:

• "They are unhygienic I have witnessed them reusing ice cream from customers plates with the same gloves they used to touch money."
• "Forget being served or acknowledged at the till to make an order in a timely fashion anytime after 6pm."
• "The place is clearly not well staffed and organised."
• "All I will say is when the Mrs ordered us desert from here and I saw what she had paid, WE ALMOST BROKE UP, Honestly the most overpriced bland desert I have ever eaten."
• "Shame the first review was so negative and rather pointless."

Value for Money

Pros:

• "Price wise not too bad, reasonable even."
• "Service was prompt, prices were good value and overall we loved the restaurant."
• "Food arrived in good time and was very tasty."
• "Much more high-class, more choice of ice cream, cake's, waffles etc but be advised they currently don't have anything suitable for vegans or those with dairy issues."
• "Prices ok and really good staff and all helpful."

Cons:

• "The waffle with a few sprinkles and sauce. Served with cheap whippy ice cream."
• "If could put 0 I would, usually go to sweets but wasn’t open so come to treatz and would never go again. My toddler loves wafers so I asked if I could have 8-10 bear in mind theses are the small round circle ones, they charged me £1 each so £10 for wafers."
• "The only thing stopping it getting a 5* review was having to ask for sugar and the only being canderal sweetener available instead of brown sugar for my latte."
• "Service by Sophie who was friendly and attentive. 2 x milkshakes - feedback from the children was amazing. 1 x Ice cream - child completely quiet in ice cream heaven. 1 x coffee and a cake. Cake delicious - had to just eat half. Coffee sadly not that great - hence 4⭐️"
• "If you are expecting to get a hot waffle then walk away! We paid 18 pounds to get a waffle with ice cream on it, where we are expecting to get a hot bread like waffle (a normal waffle) with ice cream on top, but instead we got a biscuits like waffle which you expect to see that in a ice cream van, and melting ice cream. Which is totally not worth 9 pound each( you pay 6 is for the item then you pay 5 is for delivery) . We will never order from you again. Thx for the low quality food."