Heavenly Desserts Cambridge Reviews Summary

Food Quality and Taste

Pros:

• "The food here has so much flavour and fills my mouth with so many different fusions."
• "I had the waffles and ice cream it was so tasty, the waffles were warm and they weren’t dry!"
• "It was very clean and food was to perfection."
• "The desserts themselves are fantastic, I recommend trying the Saffron Milk Cake!"
• "The Place is Instagramable if you are a social media enthusiasts."
• "The Waffles are soft and rich too as well as the crepe."
• "We had the cheesecake, the kunafah, the Belgian waffle, the fruit smoothie, the lemonade, and the Spanish coffee. We absolutely loved every one of them."

Cons:

• "The Apple crumble was presented terribly and is incredibly misleading compared to menu."
• "The food was presented atrociously and the waiter didn’t even give us cutlery."
• "The food tasted mediocre and was overpriced considering the smaller portions compared to opening last year."
• "The desserts were left on the counter for an hour and everything had melted and was cold."
• "The Belgian waffle was also cold, suggesting that it was not cooked fresh."
• "No crepes available so i ordered baclava which was like concrete."

Service Quality

Pros:

• "A lovely man served us with an amazing aura and smile Dale."
• "Customer service was on point. Fred was very informational and very friendly."
• "Service is good even when the place is busy."
• "Members of staff were smiley, friendly and welcoming."
• "The service was excellent and our waiter Elena was so nice!"
• "I had a lovely young lady, Elena, help me while I sat down with my husband."

Cons:

• "This place has the most terrible customer service, my 5th time and the service has become slower and worst than when they opened up last year."
• "I ordered at 6pm and our food was served an hour and 20 minutes later."
• "The staff are untrained and have no management skills whatsoever."
• "Uncomfortable atmosphere, ordered food that was under par."
• "The only downside was the waiting time. We had to wait for at least 15 before our order was taken and more than 20 for it to be delivered!"
• "We waited ages to be seated as all tables were dirty and uncleared, we spent a total of 90mins in the restaurant."

Ambience and Decor

Pros:

• "It is well lit with a lot of ambient lighting and everything you touch and see inside the shop feels premium."
• "Beautiful interior design! Bright, clean and lively."
• "The interior decor is great, very light and modern and perfect for the types of food on offer here."
• "The whole place is nicely decorated with comfy seats and marble tables."
• "The venue is posh and nicely decorated."

Cons:

• "Seating arrangement is a bit cluttered but nothing that would make you feel uncomfortable."
• "The menu sits confusingly between crafted signature creations and build your own."
• "The floral decoration is nice but the lighting is so bright inside that it was a little fatiguing after a while."
• "The lights here are way too bright and it is a bit much; if they were dimmed a little it would be perfect."
• "The service is bad. The personal was unwelcome and seems doesn’t know how to do their job and basically doesn’t even want to."

Value for Money

Pros:

• "Pricing is a bit on the expensive side but nothing that will make you feel overpriced for the whole experience you get."
• "The prices are a little bit higher than usual, but totally aligned with the quality offered."
• "The take away gelato tubs are also fantastic and very reasonably priced considering that they are a decent size and made in Italy."

Cons:

• "Picking your own ingredients rapidly becomes much more expensive than a signature dish."
• "The food was overpriced considering the smaller portions compared to opening last year."
• "It’s £7-8 for a tiny dessert. I ordered pancakes and payed £7 for a couple of crepes, a cut up banana and scoop of ice cream."