Little Dessert Shop Reviews Summary

Dessert Quality

Pros:

• "All the desserts were delicious and freshly made to perfection."
• "The Paris dessert was delicious and made to perfection."
• "The desserts are not only visually appealing but also incredibly delicious."
• "Best milkshake I've had in a long time. Very oreo flavoured."
• "The strawberry pancake was a big portion and delicious."
• "My waffle was fresh soft and really tasty. Probably the best I've had!!"
• "The vegan cookie dough we tried was too sweet and very basic, couldn't finish it!"

Cons:

• "The vegan cookie dough we tried was too sweet and very basic, couldn't finish it!"
• "Desserts looked delicious but we ended up leaving before getting a seat because of hygiene concerns."
• "The cookie dough with white chocolate and tango ice blast was a bit pricey but it's worth every penny."
• "The cookie dough was delicious and the service was brilliant."

Customer Service

Pros:

• "Very friendly and helpful staff making my visit more enjoyable."
• "The service was excellent."
• "The staff is friendly and helpful, making your visit even more enjoyable."
• "Customer service is also great."
• "Our server Shabnam was amazing and really made us feel at home."

Cons:

• "My main issue with this place is the service or the lack of it! They seem to have kids running the show."
• "The first time it took over 30 mins for someone to come take our order even though it wasn't very busy."
• "The second time was even worse. Table of 9 and again waited almost 30 mins to place an order."
• "Visited yesterday around 10.30 the customer service was shocking."
• "The worst customer service!! I have been twice in two months and both times the service was extremely bad."

Ambiance and Decor

Pros:

• "Loved the decor, service, and atmosphere at this wonderful place."
• "Nice shop, well decorated, very good looking and well-presented menu."
• "Very well decorated, sophisticated and bright, feels like a 5-star place. Very Instagrammable."
• "Everything looked clean, furniture was well maintained, good lighting."

Cons:

• "I do think the paintwork, decor, and furniture could do with a little refurb."
• "Some background music would be nice to add."
• "The menu is extensive with something for everyone! And afternoon tea options. The decor and atmosphere fit in perfectly with Balham's upmarket nature."

Hygiene and Cleanliness

Pros:

• "The toilet was clean."
• "Everything was really good quality. Even the tap water tasted really nice and refreshing."
• "First place in a while with very good hygiene in response to the pandemic... the staff had masks on all the time."
• "What a great experience it has been! Not only everything was smooth and clean... the desserts were splendid!!!"

Cons:

• "We saw the person behind the counter wiping their face around their mouth and nose with their fingers and then using the same fingers to push ice cream off the scoop."
• "Make sure glasses are being thoroughly cleaned and sanitised through a machine. Witnessed a staff member by the sink rinsing out a glass with just water."
• "I ordered a tiramisu and it was nothing like the layered dessert we’re all used to. I was served two ladyfingers that were drowned in hot coffee and cream in a cup."