TGI Fridays - Braintree Reviews Summary

Service

Pros:

• "Our server Mandy was covering a huge section by herself and somehow managing to stay afloat - amazing work!"
• "We were greeted at the door and shown to our table very quickly."
• "Service was great and very quick."
• "Although restaurant busy, service was quick and accurate and even the fussy eaters were happy with their meals."
• "The Manager was really nice and courteous."
• "Amazing dinner and service the team were friendly and the food was delicious so well cooked and flavoursome."
• "The Server who handled our orders was kind and professional and all our orders came out correct and in a timely fashion."

Cons:

• "Awfully slow service, food was ok except the steak was very poor meat quality."
• "left standing far too long at the desk. and no staff to greet us."
• "Took forever to get service."
• "Waited 12 minutes... no drinks order taken."
• "Waited ages for food and drink."
• "It took about 15-20 minutes for a server to come over and take our orders."
• "Service was disgraceful and my order wasn't delivered to the kitchen."

Food Quality

Pros:

• "The wings combo was great."
• "I had the full rack of ribs, which were cooked well and very tender."
• "The food was great, although portion sizes have decreased."
• "Food is always great."
• "The food was outstanding."
• "The food was lovely."
• "The food was amazing."

Cons:

• "Great service but the food was disappointing."
• "The food was cold, rock hard, and congealed."
• "The mains both of which where not as advertised, where under cooked and overcooked all in one plate."
• "The food was just totally unacceptable and gone up in price!!"
• "The food was mediocre, my wife's caesar salad was dry, lacking any dressing."
• "The food was terrible. Children's chicken was burnt and the vegetarian pasta came out with raw butternut squash."
• "The ribs is nothing compared to TGIF WESTFIELD. Ribs were very dry and not nice at all."

Ambiance and Cleanliness

Pros:

• "Some great Rock and Music related items decorate the walls."
• "There's always good music and vibes, a great place to have dinner."
• "The restaurant it's self looked super cool with mad photos and things like motorcycles around and it just felt like a really welcoming place."
• "Visited for lunch for my son’s 17th birthday... Clean, with a good atmosphere."
• "Nice theme inside with good atmosphere."
• "Clean, with a good atmosphere."
• "It's a really nice restaurant, great atmosphere and excellent service."

Cons:

• "the state of the tables ...empty drinks cans left on tables...other tables not cleaned."
• "Toilets weren’t particularly clean either."
• "There was a lot of daily mess on the floor but the build up of grime/scum/limes ale everywhere was vile."
• "Thick layer of dust all over banister and the motorbike by the front door."
• "The toilets were also horrendous actual sick on the floor and chips by the sink and loo roll everywhere."
• "The other thing which is my reason for not planning to return was the absolute dire state of the toilets."
• "The restaurant was very grubby, the floors disgusting."

Value for Money

Pros:

• "Always reasonably priced."
• "The food was great and the prices were very reasonable."
• "Kids eat free when an adult meal is purchased from the mains."

Cons:

• "Is it worth spending £140? I say no, it's not worth it."
• "Absolutely awful & too expensive."
• "It's overpriced too."
• "Both dishes were served warm / tepid and offered poor value for money in my opinion."
• "Then the bill came at the end to over £70 which felt like a rip off."
• "The food was not worth the £120 we paid."
• "Our meal come to nearly £70 which was totally not justified by the food and service we received."