LMC Car Sales Reviews Summary

Customer Service

Pros:

• "Brilliant company, so helpful the whole way through."
• "Kevin Brown made the experience of purchasing our dream car a reality. He was incredibly friendly, professional and accommodating to all our requests."
• "We dealt with William, a really pleasant and professional salesman, not pushy but really helpful."
• "Our salesman Mo was very helpful with any questions or queries we had and was a polite easy to get along with guy."
• "Mo was knowledgeable, professional, friendly and extremely helpful."
• "Excellent service provided by William and the team. Really courteous, professional and willing to listen and provide the time to understand our needs."
• "Sales team very friendly and helpful especially William."

Cons:

• "It has taken the finance company over 9 MONTHS to provide an unsatisfactory resolution."
• "As soon as I put a deposit down their attitude completely changed and they didn’t seem to care about any queries I had with the vehicle I was intending to purchase."
• "Really disappointed/annoyed- Paid a reservation fee... they had sold the car."
• "It's disgusting to for a car dealer to lie from creating the advert, selling the car and through to after sales."
• "The staff are completely incompetent and impossible to communicate with."
• "Shocking customer service. AVOID. They sell damaged cars then refuse to pay to fix."
• "Very rude manager would not recommend LCM Car sales."

Car Quality

Pros:

• "Just bought a VW Tiguan from LMC for a great price."
• "The car we purchased was very clean, low millage and freshly clean on the morning of pick up."
• "Amazing cars at very fair prices."
• "A great selection of cars, that are affordable, in good condition and thoroughly checked over before and after you buy."
• "Cars are really well prepared in their prep site and available ready to view and drive."
• "Bought used car on line ...it exceeded my expectations..it was sparkling and clean inside and out... like a new car!"
• "The car was fairly priced compared to others I'd seen online."

Cons:

• "After buying the car the front seat did not work or go forward / back."
• "The tyre pressure warning came on, I pumped up the tyre but it kept loosing pressure."
• "The liner above one of the tyres literally fell off while I was driving on a motorway."
• "8 months with an engine problem!"
• "Transmission failed and we was given a 6k bill."
• "The wheel was cracked."
• "The tyres (supposedly new) ended up getting ripped apart due to the horrifying wheel alignment."

After Sales and Warranty

Pros:

• "Manager (Paul Phillips) at LMC did fix the seat straight away so I appreciated this."
• "Minor post-delivery questions were dealt with promptly and to my satisfaction."
• "When there was an issue with the car, they tried their best to sort it out. And the problem was solved."
• "They even sorted an extra key out for me, which most other garages would not have done."

Cons:

• "I waited now to review because my three month warranty is over but I will never buy a car from LMC again."
• "LMC refused to cover it under warranty even though it was well within their warranty period."
• "Up till date LMC has refused to apologise and take responsibility for the car."
• "LMC did not contact me AT ALL, except to instruct Lawgistics to write to me to tell me I had no rights under consumer protection laws - WRONG!"
• "The warranty is not worth the paper it's written on."
• "LMC have informed me that this is not covered by the warranty which I find outrageous."
• "They now ignore my emails and refuse to offer any compensation."

Purchase Experience

Pros:

• "Excellent buying experience with LMC Cars, William helped me get my deal done and completed on the same day so I was able to collect my car."
• "I bought a car today from LMC with the assistance from salesperson Kevin, who made the whole experience very easy."
• "To buy a car online can be very daunting, but LMC were faultless. Strong communication, advice and guidance was provided by William via WhatsApp."
• "The buying and exchanging process was really smooth."
• "Million percent recommend this company, I got my first car and dealt with Paul and Ian. They are absolutely fantastic, everything was quick and smooth no problems at all."
• "Great car sale and trade-in experience."
• "Excellent delivery service too...vehicle delivered within 48hrs of car purchase."

Cons:

• "However, there was a black guy (don’t know his name) who was very rude and wouldn’t let us take a test drive without checking our finance options."
• "Bought a BMW 2 series last week and strongly recommend you avoid this dealer."
• "STOP! Do not buy a vehicle from this company until you’ve read this."
• "If this dealer can treat you this way to sell, imagine what would happen if you had a fault with your car. Very poor!!!"
• "James the owner of LMC Cars was extremely rude, unhelpful and I really really wish I did not buy a car from them."
• "Not helpful and sold a low quality car with eletrical faults."
• "Sold a car that’s been in an accident."