Southern Car Sales Reviews Summary

Vehicle Condition

Pros:

• "The vehicle itself is perfect."
• "Car was exactly as advertised if not even better in person and priced very well in comparison to other similar cars we looked at."
• "On purchase the car appeared very shiny and in mint condition, there were some very minor scratches to the front driver side bumper on close inspection but barely visible."
• "The car was well presented."
• "Car in excellent condition."
• "The car was. Lovely and clean."
• "Car was amazing prepared to pickup."

Cons:

• "It was sold as immaculate but as time went on a number of frustrating issues appeared with the vehicle."
• "I've now been left with a heap of a car which is effectively worthless."
• "Tyres front and steering dangerous!"
• "Car was a pup! Not totally their fault but I think if it had been serviced fully before being sold they would of noticed a lot of the problems."
• "3 weeks later and after some rain showers and snow the car appeared a lot more scruffy."
• "Became clear very quickly that this car was a lemon, the runt of the litter for this dealership."
• "There is still a small issue with the paint work."

Customer Service

Pros:

• "Fantastic customer service."
• "Very impressed with the sales process - left alone to look round the car without any pressure."
• "Carl was very polite and friendly."
• "Tim was very friendly when I visited."
• "Very professional service."
• "Southern car sales went above & beyond our needs & accommodated some additional works we requested to the car without fuss."
• "The service was polite and friendly - not at all pushy."

Cons:

• "If I could give less than one star I would."
• "Didn’t enjoy visiting this garage, I found the staff quite rude and dismissive."
• "They stopped calling me back and just sent emails treating me like I was some kind of enemy, not a customer!"
• "Horrendous experience with this company."
• "Impolite and discourteous."
• "I do not know how this company is still running given all the mistreatment to their customers."
• "The car was dirty."

Sales and After-Sales Experience

Pros:

• "Would defiantly recommend buying a car from here with after sales care like that."
• "Really felt you could rely & trust this garage."
• "Would recommend anyone to buy a car from this dealer."
• "Very pleased with the purchase and the reassurance that after-sale care is available if we had any further questions or concerns."
• "A problem occurred on my car after a few months of ownership. Phoned them up and they sorted it out with a local garage of mine no quibbles or issues."
• "As soon as i reported it to Tim he booked the car in, got it sorted and all within the timeframe discussed."
• "The whole experience from start to collection of my E class estate was superb."

Cons:

• "Yes they wasn't too pushy with a sale but after care is bad."
• "They said that the car was going to be scrapped and now it is on sale again in autotrader."
• "Over the coming weeks I discovered numerous issues."
• "Very disappointed."
• "Went to see a car brought the car, it needed a small bit of roof trim, which they said they ordered, nevertheless 5weeks later still no sign i call up every week and get fobbed of by Craig."
• "I still have not received proof they serviced the vehicle and a parcel shelf they said they would get and send directly to me."
• "All of which were reported to the garage with very little help or assistance forthcoming."