Car Kingdom Reviews Summary

Customer Service

Pros:

• "Ray is brilliant. He really took care of me when buying my 2011 Octavia, and was more reasonable with the price."
• "Came across this car dealer online, Ray seemed so nice we drove there to see the car, air conditioning needed a re-gas, not only did he do that but fixed all advisories, plus gave the car a service."
• "Outstanding service spent so long looking for a car. Once visited car kingdom spoke to manager Ray a very kind polite and reasonable gentleman who reassured me and my husband about any doubts and issues that are raised when buying a used car."
• "What can I say! I bought a BMW from car kingdom and Ray, went above and beyond to ensure I had the perfect car."
• "Car kingdom was easy to find and Ray was very helpful, the process from phoning initially when I saw a car I was interested in to purchasing that same car was so quick and easy."
• "Excellent service by Ray. I would recommend car Kingdom to anyone who is planning to buy used cars, this is the place!"
• "Fantastic service from Ray and his team. Ray is so helpful and will do all he can to help you!"
• "I bought a car from Ray at Car kingdom around three weeks ago. Because of living two hours away, I looked at the Car via WhatsApp video with Ray. So that I didn’t have to have too many trips, Ray was very thorough making sure that he showed me everything on the car."
• "We were really impressed with Ray and his personal service I was a little apprehensive about buying a used car but he really gave my wife and I good advice on what car to buy and came in under our initial budget."

Cons:

• "On arrival the dealer said that I can’t take the car for a test drive reason being that the brake fluid reservoir cap has a seal missing."
• "Ray, since you don’t answer my calls, messages or solicitors letters would you like me to complete a full review on here so the public know everything?"
• "Genuinely baffling experience with this dealer. Spoke to him on the phone, said I’m a cash buyer with no part exchange, is it possible to see one of the BMW’s advertised. I popped in on the way to the gym and the car is excellent bar some age-related bits and pieces."
• "The first time speaking and meeting Ray, was a professional and very helpful sales man. Sadly the car I bought had issues as soon as I brought it and drove it home."
• "Not trust-worthy, very bad experience, complete disappointment, and I can relate to all those negative comments/reviews from other customers."
• "I called up asking about a car they had for sale the person I spoke with was very blunt he sounded like he was fed up of his job and showed me no interest like it was a cold call and had a lot of attitude."
• "Can’t say I’m impressed with this place I emailed to ask a price for a part ex on a £6500 car and was told basically ya cars rubbish so £40, the whole attitude seemed rude."
• "WOULD ABSOLUTELY NOT RECOMMEND!! I bought a car from Ray in January 2022, which came with a 6-month warranty. At first everything seemed to be going well, I was told that he would fit a new cam belt for me as there was part service history missing and when I picked up the car from the garage I was given paper work assuring me that the cam belt & the water pump had been changed etc.."

Quality of Cars

Pros:

• "Came across this car dealer online, Ray seemed so nice we drove there to see the car, air conditioning needed a re-gas, not only did he do that but fixed all advisories, plus gave the car a service."
• "Car kingdom was easy to find and Ray was very helpful, the process from phoning initially when I saw a car I was interested in to purchasing that same car was so quick and easy."
• "Amazing and best place to purchase second hand car. Well, it is our first experience to drive in the UK and for that we preferred to begin with second hand car to get well known with everything and car kingdom was the perfect place we landed for the same, Ray helped us in knowing everything about our requirements."
• "I purchased 2 cars from car kingdom about a month ago. There is a wide selection of good quality cars at good prices."
• "Incredible service, honest about pros and cons of what they have on offer with plenty to choose from."
• "I’m a total girl and know nothing about cars so when I needed to buy a new one I felt really overwhelmed and worried I’d get ripped off. I’m so happy I came to Car Kingdom where Ray helped me figure out what car would suit me best and sold it to me for a very reasonable price."
• "Ray and his team are outstanding. I've just picked up a skoda superb from them and the professionalism I recieved was 10/10."
• "I believe I was Ray's first customer since moving Cars Kingdom to a Chemlsford branch. I purchased a 2006 Volkswagen Golf and was very impressed at the immaculate condition it was in for a car which had over 100,000 on the clock."
• "Very helpful and friendly service, They made the process of buying a car easy. When I had an issue with the alternator a few months after purchasing they agreed to replace it no questions asked."

Cons:

• "READ ALL THE ONE STAR COMMENTS, I promise you it's not worth buying from here. With cars it's always a chance game but when you buy from here the odds are even more against you."
• "The first time speaking and meeting Ray, was a professional and very helpful sales man. Sadly the car I bought had issues as soon as I brought it and drove it home."
• "My experience with Car Kingdom has been faultless. From start to finish, Ray made the process easy. Bought a VW Passat - drives perfectly, in good condition, lovely car all round so cannot fault it."
• "Initially I was very happy with my experience. I was able to take the car out on my own without a sales rep which was nice. I've now owned the car for 6 months. Very disappointed to find out during summer that the air con unit has a leak and doesn't work."
• "Bought a Vauxhall Zaffira about two months ago, decided to leave it until now so that I could give an honest review. Great buying experience, great price, great service delivered to door and great car."
• "Can’t say I’m impressed with this place I emailed to ask a price for a part ex on a £6500 car and was told basically ya cars rubbish so £40, the whole attitude seemed rude and just Cos my car is a 51 plate they seemed to treat me like scum, despite having older cars with same mileage up for £800."
• "WOULD ABSOLUTELY NOT RECOMMEND!! I bought a car from Ray in January 2022, which came with a 6-month warranty. At first everything seemed to be going well, I was told that he would fit a new cam belt for me as there was part service history missing and when I picked up the car from the garage I was given paper work assuring me that the cam belt & the water pump had been changed etc.."