Royal Liverpool University Hospital Reviews Summary

Staff and Service

Pros:

• "Staff were friendly and reset my mangled finger with some insane levels of skill - I'm a wuss, and I did not even cry once!"
• "Thanks for taking the time to speak to the family also and making everyone feel so calm."
• "The staff where absolutely fantastic at seeing him quickly."
• "The staff work hard and are so pleasant and ready to help in anyway they can."
• "It's strange to say that you 'loved' any hospital but the staff here are brilliant, from all accounts some of the best in the world."
• "Great hospital with amazing staff always caring for their patients and their needs!"
• "Every single member of staff was amazing, clear, calm, reassuring, not just the medical staff but also other staff members."

Cons:

• "The asinine use of the phrase 'health and safety' is a coverall for management to protect their own backsides as opposed to the best interests of the patient."
• "THIS IS NOT A SAFE ENVIRONMENT TO BE IN!"
• "Staff are rude, inexperienced, make careless mistakes."
• "The nurse refused my mums admission and had no time for her she was more or less forced to leave soon as possible."
• "Cannulas being put incorrectly for 17 hours."
• "The communication with their neurologist was poor."
• "I was completely dismissed by a rude, on the phone, member of staff."

Cleanliness and Facilities

Pros:

• "Absolutely love the separate rooms per patient."
• "The new hospital was light, airy and clean."
• "Cleaners do a fantastic job!!"
• "The cleanliness was top notch."
• "All the usual amenities on site including a Starbucks and WHSmith."
• "Very easy to navigate your away around with plenty of signage."
• "The hospital itself is horrible, old, filthy something you feel you came out during world war2."

Cons:

• "Very dirty place; if you are sick it s best to avoid."
• "It’s a run down dump of a place, toilets are not clean either…"
• "The hospital on a whole is shabby. It's dated, dirty and in desperate need of refurbishing."
• "From the outside the hospital looks atrocious, and doesn’t even look like a hospital."
• "Also blood stains on the floor were left for days."
• "The hospital is crammed into a very tight space."
• "The hospital is new, but still it's an old hospital design wise."

Efficiency and Communication

Pros:

• "The doctor even followed with a telephone call to ensure we continued to receive the correct treatment back home in Manchester."
• "The lady promptly suggested that she could email the consultant to send a letter with results which was already a great solution and relief for us."
• "Always kept me up to date what was going on."
• "Good follow up procedure and ensured all my questions were answered."
• "They always introduce themselves and explain the procedures they are about to perform."
• "Fantastic treatment when attending A&E today."
• "Got some bloods taken here today, my bum had just touched the seat when he told me he'd finished. Unbelievable speed and efficiency."

Cons:

• "Providing false data, take patients in after 8-10 hours for a quick conversation let’s patients go as they came bec they are supposed to say you are ok; even falsify ecg to suit them."
• "Unbelievable, that my mum have taken to a hospital today with ambulance for possible heart problems and they told her to wait for 7 hours ???!!!!"
• "I am here for almost 24 hours without having clear answers on what is going on."
• "Worst experience in a hospital yet. Took 8 hours for me to see a doctor."
• "The communication with their neurologist was poor."
• "Impossible to contact clinics or anyone on phone."
• "Long waits to receiving medication e.g waiting 7 hours for pain relief cause they want to give everyone their treatment at the same time which isn’t effective."