Derriford Hospital Reviews Summary

Staff and Service Quality

Pros:

• "Every member of staff was friendly, courteous, took their time and ensured my husbands burns were fully checked out."
• "The staff where exceptional throughout our visit."
• "Some Staff, including Doctors, are outstanding."
• "All the staff were very professional and the surgeon was first class; made me feel very at ease with the surgical procedure."
• "The reception staff and on duty nurses and staff were fantastic."
• "Everyone from tea ladies, nurses, surgeon etc literally everyone I met on Lynher ward were amazing."
• "The staff at Derriford hospital are really professional, dedicated, unsung heroes."

Cons:

• "Disgracefully run."
• "Staff aren't very nice or helpful."
• "The staff are incapable of doing the jobs that they are there for."
• "Staff are useless."
• "The nurses are probably the worst thing to happen at this hospital, they know nothing."
• "Staff exceptionally lazy."
• "Rude, poorly trained staff who are unserious about their duty of care."

Cleanliness and Facilities

Pros:

• "The hospital was clean throughout our visit and the staff polite and helpful."
• "The hospital is very clean, easy to negotiate around & clearly sign posted."
• "The place is always clean & tide with lots of volunteers keen to give assistance."
• "The toilets were spotlessly clean in the main building and the CT scan unit."
• "They were so clean. Bed change everyday everything was sterilized daily."
• "Very clean where it needs to be."
• "The food is excellent, it's recognisable for a start, served hot when it should be, tasty, healthy and without exception served with a smile by friendly, helpful and understanding staff."

Cons:

• "The place smelled of the dirty toilets it is amongst, patients scream in pain, fall out of bed, equipment breaks."
• "The pictures are of the dirty rusty waiting room floor, which I thought was unacceptable."
• "Instead of putting money to improve the toilets perhaps some funds should go towards new x-ray machines."
• "The only let down was the physio who didn't seem properly trained in fitting or knowing how to use the vacoped boot."
• "Triage nurse was not thorough, didn't seem to have much basic medical knowledge, which worried me a lot."
• "One nurse from here told us that at 38.9 temperature my child didn't need paracetamol."
• "The hospital is a chaotic mess."

Efficiency and Wait Times

Pros:

• "Admitted on the spot from A&E only spent about an hour there."
• "Occasionally given drinks, snacks while awaiting checkups."
• "I went in at half 8 and was discharged by half 12! So efficient."
• "Only waited about 30 mins to be seen in triage."
• "The unit was very efficient with little to no waiting times."
• "I wasn’t rushed at all and I was able to be Fully Rested before I could Leave."
• "Arrived at A & E at 11.25 this morning. I was seen by a wonderful nurse."

Cons:

• "12 hour wait in A&E after 111 confirmed medical emergency needed priority treatment."
• "We spent 22 hours in A and E on a weekday for a brain tumour."
• "We waited about 3 and a half hours for someone to start a procedure."
• "Over 4 hours in child A n E still waiting."
• "Waited 5 hours in the emergency room to be seen by a nurse."
• "The wait time averages to 4 hours to just be seen by a nurse."
• "7hrs of waiting should never be acceptable."