Address: Haybridge Rd, Hadley, Telford TF1 2FF, United Kingdom
Phone: +441952256222
Rating: 4.0
based on 219 reviews.
Customer Service
Pros:
"Absolutley amazing service!"
"They were honest, well priced and straight to the point - everything you want from a garage."
"Would return for more tyres without question. Thanks guys."
"The team has been amazing. I have been yesterday with my Smart and their customer support/care was exemplary."
"Excellent service provided. My boyfriend needed an urgent fix for an issue and was able to be seen the following morning."
"Great garage and great customer service. On 2 occasions I have been helped out when needing my car fixed ASAP."
"Couldn't ask for better customer service."
Cons:
"Turned up for an MOT this morning to be rudely told by the guy behind the counter that the tester had called in sick."
"John needs to learn how to speak to customers."
"I ordered tyres online on the F1 autocentre website and arranged to have them fitted at the Telford branch...The guy that answered the phone was pretty rude and unhelpful to be honest."
"Manager very rude."
"The person I assume is the manager, is one of the most obnoxious people I have ever met."
"Due to the manager attitude, I will not be using this garage anymore."
"Manager was rude, angry and not professional at all. Customer service below zero."
Quality of Work
Pros:
"Sorted my car out to a 10/10 mechanical standard."
"They were able to get the wheel repaired and new tyre fitted by the next morning all while keeping the cost down!"
"Turned up today with BMW X3... these found the initial fault and repaired the fault caused by previous garage."
"I realised one of my tyres was losing pressure when out shopping. John fitted me in quickly and repaired the puncture efficiently and very good value."
"Highly recommend this garage, ignore the negative reviews they’re not 100% true to the facts."
"I would highly recommend this garage to girls or women who have reservations about visiting car service centres on their own."
"Brilliant service, really professional and trustworthy."
Cons:
"To my horror I noticed there were greasy / oily footmarks on my drivers side carpet and mat."
"ITEMS STOLEN FROM CAR - AVOID."
"Booked in for pm appointment to change 2 tyres. Was not made aware that it means you have to leave your vehicle all afternoon."
"No apology, no remorse, and the soonest they can get me in now is 5 days away."
"3 hours for two new tyres after I was told 60-90 minutes - not a hint of apology."
"I am disappointed with this workshop after repairing the suspension, the steering wheel is in the wrong position."
"Had to take my car back as the exhaust they fitted was falling off after a week!"
Efficiency and Timeliness
Pros:
"They managed to fit me in on the same day I called and did the work in the hour along with additional wheel alignment."
"Great service they managed to fit me in on the same day I called and did the work in the hour along with additional wheel alignment."
"Saved my day! I got a flat tyre 1/2 mile away from my destination and managed to drive into this garage."
"The manager was accommodating and efficient despite the pressure they appeared to be under."
"Ordered a specific brand and size tyre to be fitted and he had it there the next day."
"Great service. Rang very last minute and they managed to fit me in within 30 mins."
"I was impressed by the speed of service, and the price was reasonable too."
Cons:
"Booked in time slot for a 10 minute MOT retest. Then told I'd have to drop it off and leave it for as long as it takes."
"Booked 4 wheel alignment, balancing, and 2 new rear tyres. Appointment time was 9:30 but had to leave the car there until 14:00."
"First and final visit. Booked a tyre change through Asda tyres, turned up on time to be told they don't honour time slots booked on that website."
"Booked on line, turned up at 0830 told min 4 hr wait 'it's a morning appointment you see not a time slot' no chance of getting it tracked either."
"Booked a tyre fitting online, completed payment for the screen to go blank."
"Guy on reception told me to come back in 1-2 weeks as tyres need to settle."
"I was left unattended in the reception area until a minute or so before 5pm."