The Range, Merry Hill Reviews Summary

Store Experience

Pros:

• "Love coming here to eat. No matter how busy it is they do their best to get the queue down and your food done."
• "Tills have a new layout which is much better now."
• "Staff always friendly and give great advice."
• "Upstairs there is a customer toilet and cafe."
• "The girl that served me on customer service was superb and a credit to the company...as a retail manager of over 30 yrs myself I would happily employ this young lady."
• "Staff were very helpful I asked for an item to be put aside for 24 hrs and it was so yeah all in all good."
• "So spacious and it's got loads on offer, very friendly staff and it's even got an Iceland in there, love wandering around, picked up some good bargains."

Cons:

• "Every time i go into this store in merry hill its absolutely disgusting."
• "Only 3 stars because the checkouts are ridiculously tiny."
• "Absolutely shocking store trading standards would have a field day with the pricing in the store."
• "And the woman serving was so surly. Offered no help."
• "Horrified at service in your store yesterday at least 6 tills and not a soul serving customers."
• "There was a queue to enter, however upon entering I noticed that only half of the checkouts were open, and there was a queue of people waiting to checkout."
• "Also, the toilets are disgusting toilet paper all over floor and none in dispenser."

Product Quality and Pricing

Pros:

• "Good selection of artist material priced very competitively especially the Winsor Newton brushes."
• "Has a wide range of craft for young ones through to adults."
• "Good value for money, always happy with items I've purchased."
• "They sell kayaks alkinds It's absolutely brilliant."
• "Great place, great prices, good variety of products."
• "A wide variety of household products sold here and they have a decent arts and crafts section."
• "Brilliant prices!"

Cons:

• "Poor quality products, mirror collapsed during hanging."
• "Bit disappointed purchased a new garden umbrella only to find when i got it home & unpacked it i found it wasn't brand new it was all rusty on the pole and chrome handle & you could tell it had been used."
• "Prices should be on product buying bought some plants for fish tank plants put back in wrong place so price not correct ended up spending more money that I wanted to."
• "Their Christmas department was a untidy actually very messy unorganised load of rubbish, with the staff blocking isles putting stock out when it should have done whilst the store was closed."
• "The Range is Okay same as any other of the Range stores. What you need to watch is the prices in the coffee shop Dee Dee's my goodness the prices will not only take your fingers off but also your wrist and most of your arm."
• "BEEN HERE TWICE IN THE LAST WEEK 1ST TIME WHEN i GOT HOME NOTICED PRICE OF ITEM £9 MORE THAN IT WAS ON STAND."
• "False advertising in full swing. They mark ex-display items as 30% off, then you bring them to the till, have to wait 15 minutes for a manager to come over (because of course you do), then they refuse the discount."

Customer Service

Pros:

• "Member of staff called Sarah who was on shop floor at the time, was very helpful she went out her way to help me and my friend out. Thanks Sarah! Will defo be returning in future."
• "Andy and Abi was genuinely so helpful massive shout out to them honestly Abi was serving around 3 people at a time but honestly never faulted on providing excellent level of service."
• "My visit are with my mom was amazing all the staff was very friendly and helpful."
• "I would like to thank the staff at the range for looking after my mom when she felt ill today..especially the girl who took care of her..bringing her a chair an some water..and also having someone sit with her while I fetched my car..thank u so much x."
• "The cafe staff are superb at their job and always put the customer first."
• "Very helpful friendly staff!!"
• "The staff are extremely friendly and helpful."