The Range, Aldershot Reviews Summary

Product Range and Availability

Pros:

• "The range is very good"
• "Wide range of products, reasonable prices, good and varied offers and an adequate cafe."
• "Very good selection of homeware products at a good value."
• "The Range stock something for every possible room in your property as well as essential supplies for you tummy that will satisfy almost all your requirements."
• "I can always find whatever I want when I am here"
• "stock levels were good"
• "It's a big shop that tends to have a lot of things I can't find anywhere else without going online!"

Cons:

• "The store is so stuffed full of stock it's very hard to make any sense of where to find anything."
• "They have crammed so much shelves in you struggle to find what you are looking for and makes it near impossible to use the trolley provided as they are nearly as wide as the aisle."
• "To much crammed into every space, so really awkward to navigate especially with a buggy or trolley."
• "sometimes products have been mispriced or the price is not there"
• "Most of the products are reasonably cheap but you get what you pay for."
• "Promotions are often advertised however when you get to the till the item will be at full price."
• "a lot of the goods are not priced which let's them down"

Customer Service

Pros:

• "Staff polite and helpful."
• "I found the staff are very helpful and they do a lot of discounts every month"
• "Excellent customer service from all members of staff."
• "Very friendly staff and suitable for all ages."
• "Love this place its so clean and tidy and staff are nice."
• "The shelves were full and a lot of floor assists worked."
• "staff were very friendly, thank you at this busy time of the year"

Cons:

• "Appalling customer service."
• "The staff are probably the most unmotivated retail employees I’ve ever come across."
• "Shockingly poor lack of care by store manager"
• "If they worked in my store I would be ashamed"
• "99% of the staff do not have a single clue how to provide any sort of customer service."
• "shops a hazard the manager here russle I think his name is let's say very unprofessional"
• "The people on customer service desk are really rude."

Store Layout and Accessibility

Pros:

• "Didn't realise how diverse this shop was. It had an Iceland inside it. Arts and craft section. Homeward. Pets corner. Garden were. Lots more."
• "The new layout is brilliant much more organised and a cafe to stop by for a coffee."
• "It is a lot bigger than I expected inside"
• "Always plenty of space for parking."
• "🆓 Parking 🅿"
• "New cafe has just been opened with toilet facilities which was always needed."
• "Quite a large store with a huge range of products."

Cons:

• "The aisles are very close together, no more than 1 household down an aisle at a time."
• "Aisles are too narrow to support social distance and there was no control over number of customers in the store at the time of my visit."
• "Large pallets of things often make it difficult for me to get my walker down."
• "Very impractical for wheelchairs and push chairs to move around the store."
• "The store is an absolute state, aisles are narrow and the layout is strange."
• "Found shop floor over full for wheelchairs trying to manoeuvre around large box displays and some stacked too high"
• "Ailes too Narrow too busy, not Disabled friendly."

Pricing and Value

Pros:

• "The prices are pretty low but the quality is still very good."
• "It's got a fantastic range of products and the prices are really fair."
• "This shop is amazing it sale lots of different products at a low price"
• "Good for cheap tacky stuff but not much else."
• "Good pricing on many products."
• "Has a wide range of items fairly priced."
• "Goods excellent, very reasonable prices."

Cons:

• "Over 50% of their stock... are being REPRICED... a canvas clearly pre priced sticker says £10.99... now on the shelf it says £16.99."
• "The price of items are not even that competitive.. would much rather shop elsewhere."
• "Very rude and abrupt man at the door refused me a key worker fm entrance"
• "Just avoid this shop, it is run extremely poorly."
• "since changing their policy to only allow 'off the roll' materials to only be sold by the full meter - these guys are contributing toward our global waste problem"
• "Unfortunately this store has become expensive and understaffed."
• "Prices now seem to be a touch on the high side for the quality of some items."