Address: Lottbridge Drove, Eastbourne, BN22 7SG, United Kingdom
Phone: +441323645330
Rating: 4.1
based on 180 reviews.
Product Availability
Pros:
"Good products when in stock."
"Went here for the first time last month, great range of many products, great animal section for foods toys accessories etc."
"The store holds a variety of stock."
"Has a wide range of products for all your household and garden products also pets and wild birds."
"The store has a variety of products recently bought a bathroom cabinet for £45 about £30 cheaper than anywhere else and was good quality, always worth a look."
"While not massive there is a good choice here of most things for the home."
"Love this shop. Great choice of homeware and household goods. Ideal if looking for a gift with plenty of choice at a really great price! Def worth a visit."
Cons:
"Good products when in stock, but I've lost count of the times we've seen a 'new in' item only to be told it's sold out (including on their website)!"
"Went looking for large gift boxes. Made do with what I could find although not really big enough."
"Good store but some of the staff could do with retraining, asked about a lovely double lantern xmas lamp in store on display, was told they didn't have any in the store room."
"They had 3 types all. In boxes which had little to no information on them."
"A good variety of goods almost every thing you could possibly want. But, why has the craft area, got less than normal."
"Occasional bargain, but nothing I've purchased from there has lasted over a month."
"They sale a bit of everything, consequently they won't have the bit that you need."
Store Layout and Cleanliness
Pros:
"They have decent collection over both of the floors."
"A vast array of household goods from mops to beautiful lighting and soft furnishings all in one place. Clean and tidy with friendly staff and great prices."
"The shop has a wide range of home decor for everyone's tastes and the layout colour sections is very helpful for me."
"Escalators and lift available. Large store, good range of items."
"Recently undergone a interior revamp, seems to be better laid out now, good lighting and looks far smarter."
"Staff are always nice and helpful, the layout has wide aisles and always neatly stocked up."
"Clean store with helpful and friendly staff."
Cons:
"It was middle of day and all isles were littered with pallets that blocked path for customers."
"Every time I go it's really hard to get a trolley round, and I really struggle with the buggy with my son because the shop floor is always such a mess with stock piled up all over the place in boxes or just piles of mess."
"Very difficult to move along the lanes as there was so much new stock on the shop floor waiting to be shelved."
"The layout of the store is confusing, with aisles leading to dead ends and a vast array of health and safety issues such as obstructions in aisles, a leaking roof and just generally a lot of mess everywhere."
"It was a mess as soon as you walked in the door!!! Broken flooring and things just crammed in, very chaotic."
"Very difficult to get round as stock blocked aisles and shelves where I might've wanted to look."
"Store was untidy, half the stuff on shelves was not priced up, hard to find a member of staff."
Staff and Customer Service
Pros:
"Lovely staff though on the till."
"The staff are extra helpful, I bought some really nice outdoor furniture."
"Great for Christmas decorations of all kinds. Good prices on wallpaper."
"Staff are always nice and helpful, the layout has wide aisles and always neatly stocked up."
"The staff in the shop is very helpful and welcoming."
"The staff were very friendly & helpful."
"Staff efficient and friendly."
Cons:
"And staff members swearing upstairs, which I felt was very unprofessional."
"Good store but some of the staff could do with retraining, asked about a lovely double lantern xmas lamp in store on display, was told they didn't have any in the store room."
"Staff where rude, price tag was missing from item took 5 members of staff to ignore us to find someone who cared."
"Shop.staff were helpful but it looked a bit disorganised in the shop."
"Some staff working in this store is discriminative against emotional support animals."
"Visited on many occasions. Staff seems to be unhappy... not very enthusiastic when asked for help."
"I want to complain about the disgusting staff who publicly accused me of theft after I showed my pockets that there was nothing like that."
Accessibility and Convenience
Pros:
"The only thing it does lack is a coffee shop, then I'd stay shopping longer."
"Easy to park free of charge."
"Disabled friendly has large entrance car park bays and blue badge bays inside store there is a moving stairs and a lift for the 2nd floor upstairs."
"It is wheelchair accessible but some of the aisle are a bit tight to manoeuvre."
"Shop is wheelchair accessible and they have a lift."
"At the front of the store they have electric wide doors all level flooring ideal for elderly and disabled people."
"Parking ok and accessibility ok."
Cons:
"I sometimes need a wheelchair and there's no way I'd get around this store in the Christmas period as everything would get caught on my chair."
"Very difficult to get around in wheelchair owing to cluttered shop floor in all departments."
"Lots of improved items and stock in the aisle. Trip hazards everywhere."
"Very difficult to get around due to messy aisles filled with stock and fallen stock off shelves that's not been tidied up."
"Good range of stock but it's overcrowded and noisy and not enjoyable to shop, impossible to get around with a double buggy and I'd imagine hard for wheelchairs."
"The car park is a disaster area. For the same reason. Pallets stacked everywhere, covered with tarpaulins in the pouring rain."
"Couldn't move due to restocking during open hours."
Value and Quality
Pros:
"Good value for money though if you're prepared to dig in!!"
"Just love this shop. I buy my craft supplies here so much cheaper than the craft shops."
"I love this chain always find great ideas and items for the home at truly affordable prices."
"Reasonable prices and a good selection of stuff."
"Generally cheap products for sale."
"Prices generally pretty reasonable."
"Love the prices and the range ;) of homeware items are really good quality (especially at Xmas time it's like a grotto)."
Cons:
"Was disappointed as it looked like the aftermath of a riot along the Christmas decoration aisle's. New glass tree ornaments broken, lights in boxes squashed and damaged, wooden standing decorations missing parts."
"High prices, cramped atmosphere despite a large store, stocks a lot of poor quality items that are not reflected by the price."
"Daughter brought a min rapid recharge Hoover which barely picked up took it back to ask for a refund the customer service assistant told her several customers had said the same that it doesn't pick up very well."
"Not the best quality, but not the worst."
"Occasional bargain, but nothing I've purchased from there has lasted over a month."
"Some of the stuff is a bit steep for what it is."
"Worst place to buy Electrical stuff, be warning!! the electrical policy that this company has is if the staff can connect the item that means the item is working!!!"