The Range Reviews Summary

Store Layout and Navigation

Pros:

• "Its all here whatever you're looking for just needs a few more one way direction signs upstairs to find your way back down to the ground floor."
• "Nicely laid out, though it can be a bit difficult to navigate the aisles when it's busy."
• "A pleasure to shop in this place. Diversity of colours, lovely fabrics for interior accessories."
• "It's a big shop, plenty to choose from, covers a multitude of home and garden items."
• "Once again a typical range store... looking through the aisles you sometimes get a little lost to where things are."
• "Always a pleasurable experience until I check my bank balance. They have great merchandising skills particularly for impulse purchases."
• "Abundance of wonderful items to purchase at reasonable prices."

Cons:

• "To much 'stuff', not enough space to walk around."
• "The store is always too oppressively hot and more they are incorporating Iceland they have moved the aisles closer together which makes it even worse."
• "Tend to find that there's too much stock crammed into a store of this size."
• "Place was generally untidy with stock pallets blocking shelves."
• "The Range needs more staff. Store is higgledy-piggledy."
• "It was a mess upstairs. No lift was working, one part of stairs not working no disabled person could buy anything upstairs."
• "Very stressful place to shop. Always have to queue for tills."

Customer Service

Pros:

• "Spoke to Damian, a member of the customer services team this a..m. A 'good at his job' young man."
• "Served by an excellent member of staff very natural she spoke with interest."
• "Jane went out of her way to help us with our purchases. She was very efficient helpful and very happy in her work."
• "Very friendly staff and they have a pet shop section and an Icelands food store on one side of the range which is laid out with plenty of room for a pushchair or wheelchair access."
• "Staff are friendly, good range of products at a reasonably good price."
• "The Staff are helpful & polite."
• "All the other staff were great."

Cons:

• "Struggled to find a member of staff on the shop floor and when I did she was not very helpful and rude."
• "There was a member of staff called Jane who was really unhelpful."
• "The staff are extremely rude.. I went up to a member of staff and said excuse me to ask a question and the reply was 'yep'!"
• "Awful store, staff seems demotivated."
• "Massive queue on customer service and the supervisor was just standing there chatting."
• "The C on Sea store seems to lack good leadership or management."
• "Hardly ever go into this store as the customer service is appalling."

Product Selection and Pricing

Pros:

• "Had quite a range of items and did eventually find very nearly all the items I needed for the home - only let down was some items not priced and didn't have any weather shield paint."
• "Nice selection of budget friendly items from bedding to house decour and gardening to stationery."
• "Get all my fruit plants from the range, they are priced at a rate not even beaten online."
• "Huge selection of everything you need for the home, garden, kids, pets."
• "Great for house stuff, picked up a 2 seater sofa throw and two cushions."
• "Everything is reasonably priced and I can usually find what I want."
• "Really big shop full of all sorts of things you might need."

Cons:

• "Went to purchase a picture which had a price of £8.99... when the picture was scanned it came up as £27.99."
• "Lots of broken stock."
• "If you want to stand in a queue for 10 minutes in a hot shop that smells of b.o as soon as you walk in... this is the place for you."
• "We wanted to buy a decorative animal for the garden. 99% of them had no prices. Lots were broken or chipped."
• "The cafe has gone, toilets closed. Upper floor is a mess."
• "Loads of stuff to see some of it a bit overpriced, ie wooden fruit/plant tray £19.99."
• "Store has a huge choice of items... However, their price ticketing is not always correct."

Store Environment

Pros:

• "Clean well looked after premises with a good range of things to purchase."
• "A pleasure to shop in this place... very nice. Staff is kind and knowledgeable."
• "Always well stocked and aisles are tidy."
• "Medium sized store, but have plenty of stock."
• "The staff are lovely and friendly, always happy to help and answer my questions."
• "Brilliant shop everything under one roof the staff know where everything is and the woman on the till made me laugh."
• "The Range Clacton... Great customer service, very helpful and friendly staff."

Cons:

• "I was disgusted! Intolerable heat, no air con!"
• "Who's idea was it to plonk Iceland in the middle of the store. Unbelievably hot and stifling in there."
• "It has what you need but the shop is very warm and is overstocked causing very little room to navigate the shop especially if you have a buggy or wheelchair."
• "This place is incredibly hot! They need aircon!"
• "The store is always too oppressively hot and more they are incorporating Iceland they have moved the aisles closer together which makes it even worse."
• "Too hot in the summer don't know how the staff cope they will probably turn on the air con in winter?"
• "It has been EXTREMELY HOT up there recently as there's no air conditioning, even staff said it was unbearable to work in."