Northolt Leisure Centre Reviews Summary

Parking

Pros:

• "The place is very good. Good amount of parking to the rear - pay on app - no coins."
• "Parking is cheap 20p for 2 hours 40p for 3 hours limit, can be a problem as car park is always packed suggest you get there early just to be sure...."
• "Benefits: close underground station."
• "Parking spaces are limited but charges are insanely low."

Cons:

• "The biggest problem here is the parking! You always have to wait between 10-20 minutes for a space so you have to come early because of this."
• "DON'T even consider driving because the tiny carpark is always full. Use public transport, Central line or several bus routes take you virtually to the door."
• "Such poor parking facilities. I couldn't park... and so had to leave my husband with 2 kids while I waited and waited for a spot."
• "The worst and unforgivable part would have to be the incredibly limited parking."
• "And of course the constant parking problem, especially in the evening."
• "Car park is always a bit of a problem to park, not big enough."

Staff and Customer Service

Pros:

• "Staff are friendly and helpful. Neat place."
• "James and Flávio are very good. As are Darren and Lauren the lifeguards."
• "The staff are very friendly and sometimes even give tips while you are working out."
• "Great centre! Friendly and helpful receptionists and staff everywhere."
• "Staff in the cafe I find very pleasant and friendly."
• "Although some people at the reception are extremely nice like Dominic."
• "All staff made me feel comfortable and were quite friendly towards me."

Cons:

• "The staff on the phone did not have any knowledge of times or classes."
• "Most of the staff clearly should not be in a working environment that involves actual customers!"
• "Horrible customer service, their receptionist was so arrogant and rude."
• "Rude staff Recently I had tried to join the gym and went to the leisure centre and was told apply online I was having issues online so I had called them no answer."
• "The front desk staff are so unprofessional and arrogant."
• "Very rude stuff apart from sales team and personal trainers."
• "The attitude of reception staff let's this place down and the cleanliness of changing facilities is below expectations."

Cleanliness and Maintenance

Pros:

• "The swimming pool and surrounding areas was also very clean."
• "Very clean showers and cubicles."
• "The facility is neat and tidy. It is well kept and cleanliness is very good."
• "Changing rooms were tidy and well kept."
• "Swimming changing room is mixed but there are plenty of private cubicles to change in and the changing area is regularly cleaned."
• "Facilities were clean, areas were well-signed and would happily come back again."

Cons:

• "The gym has lost its identity and quality of recent years. This gym is absolutely disgusting and the staff just add to it."
• "The changing rooms are becoming grotty - ground in muck and bits of food are frequently noticeable."
• "Changing rooms are absolutely filthy, I’ve emailed and been ignored, so public outing now."
• "The showers, changing rooms are extremely dirty!"
• "Disgusting dirty changing rooms."
• "The floor in the changing area is really dirty."
• "Pool and Gym are fine but changing rooms and shower in both of them are so dirty is disgusting."