Reading Audi Reviews Summary

Customer Service

Pros:

• "Couldn't recommend Audi Reading enough 5 star service start to finish."
• "Lovely staff, patient and explained all the gadgets and equipment."
• "Thank you Audi Reading service excellent, building environment better then we ever experienced in our previous dealership."
• "Special mention must go to Matt Stanworth who was brilliant and instrumental in influencing my final decision to buy the car."
• "Really pleased with the service I received on choosing my car last week and on collection today."
• "Want to (publicly) say a massive thank you to Taq for the most outstanding customer service throughout."
• "Service advisors are excellent I flew in to London specifically to get my vehicle serviced still have another couple of hours to go but the place is excellent plus got my MOT done here which was very convenient."

Cons:

• "Disappointed with Audi."
• "Couldn’t get my name correct and didn’t care to change it on the system when corrected."
• "Really disappointing experience. Cars failing their MOTs with reasons that are not aligned to government guidelines."
• "The more times I have to take my car in, the more frustrated I get with Reading Audi."
• "The dealership was quite, however after speaking to the receptionist (who also seemed pretty unhelpful) no one was able to see me."
• "Horrible dealership. Acquired my details from somewhere, and now they constantly spam me with email and call me to try to sell me cars I don't want."
• "Shocking service and won’t be back."

Facilities & Amenities

Pros:

• "Great staff, services and facilities. Whilst waiting for my car to be serviced I have worked from their upper level, drinks and biscuits are available."
• "It's a really nice building there and all the staff were great, whilst waiting they got drinks for my toddler who was with me."
• "Nice tea and biscuits when I am waiting, and last time I was even able to use the area upstairs to work, while my car was in."
• "We felt attended to during our visit there, be it by offers of coffee and tea with biscuits while discussing our requirements."
• "Their showroom is pleasant and spacious even at busy time on a Saturday, leading to a relaxed atmosphere."

Cons:

• "The best offer was for me to wait upto FOUR HOURS whilst my MOT was done."
• "Couldn’t offer a courtesy car although pre-booking months in advance."
• "However, I was not informed that the air con diagnostics need the car all day despite a pre booked appointment at 10.00 AM."
• "Nearly and hour wait to collect the car despite knowing arrival time and being advised that the car is ready."
• "Very frustrating, tried to get a price for replacing pads on an A6 but the service department refused to give me a price until I created a customer profile."

Sales Experience

Pros:

• "We walked in without an appointment on the sales weekend and Lee Krafft was very accommodating."
• "The car was exactly what I was looking for and was in great condition and they also have 12 months warranty."
• "I had the pleasure of purchasing my A3 convertible from Simon at Reading Audi."
• "Just to say I had the best experience when we went to Audi Reading."
• "I wanted to say a huge thank you to Ben Groves who made my visits to Audi great!"
• "All the paperwork necessary for the test drive and the purchase later was handled very efficiently and clearly explained."
• "Dave and the team were great, finding the car and finance deal that worked for me."

Cons:

• "Outstanding third party finance on the vehicle that had NOT been cleared prior to Reading Audi offering the vehicle for sale."
• "I sent a email, saying I was interested in ordering an Audi A3 and placing a order via there web site."
• "I tried to arrange a test drive for an A3. Contacted via email by Leah who stated she wouldn’t be available but copied her colleague Simon in."
• "I refused to purchase and had my deposit back."
• "Terrible service. Needed the service history for a vehicle that was performed at Reading Audi. Was told there was absolutely no records for the car so they didn’t try to even check."
• "Placed a deposit on a vehicle but I was having difficulty getting there for a few days."
• "There were apparently no cars available to drive and I’m now certain that if I do decide on an A3, I unfortunately won’t be purchasing through Reading."