Address: Westfield London Shopping Centre, 1 Ariel Way, London W12 7GA, United Kingdom
Phone: +443301313333
Rating: 3.5
based on 827 reviews.
Staff Interaction
Pros:
"Adults night is so so good everyone there is super friendly and good at their job."
"All the staff members are absolutely amazing."
"Staff were polite and accommodating."
"The other colleagues working there on the day were great and very accommodating and helpful."
"One staff member was outstanding. He ran the fire department. He was full of life and energy and really brought the experience to life."
"All staff we met were brilliant and really good with the kids as well as being really helpful and informative."
"Staff - friendly, helpful and engaging with children."
Cons:
"This place should be shut down! The worst experience ever."
"Staff utterly useless except Deputy Manager called George who assisted us."
"The prices are ridiculous and the staff are shocking, just take your money and throw it in the bin and save yourself one of the worst days of your life!"
"The lack of professionalism among the staff, many of whom are aged between 16 - 18, was palpable and detracted from the overall experience."
"The staff seemed tired and not into it, and a bunch of activities for kids were closed."
"Many of the staff (especially the girl who works in the coffee shop) are very rude and disinterested in the job."
"The staff - some of them I interacted with with my concerns- were not very helpful and understanding."
Value for Money
Pros:
"They supplied everything for my daughters cake, food and drinks plus 4 hours of non stop play."
"Good opportunity to earn money and spend it on learning new skills."
"Highly recommend purchasing tickets via KidsPass App for a bit of discount, only £7.50 but definitely makes a difference as it's not the cheapest day out."
"The entry price is very reasonable and as parents of 8 and over do not have to stay that can make it even cheaper if parents wish."
"Worth the money and kids have a blast."
"You get KidZo credits when you arrive, which you can use to 'pay' for some activities."
"The passport and lanyard are worth it if you can afford it."
Cons:
"I would describe it as the opposite of value for money."
"The prices are ridiculous and the staff are shocking, just take your money and throw it in the bin and save yourself one of the worst days of your life!"
"Very poor value."
"Not cool, especially considering how much we paid for the visit."
"This place is NOT worth the ticket price."
"The child credits are a joke considering the rip off prices in the shop after the event."
"Photos at £12 for one! extortionate better off to introduce a photostrip for £5 as a keepsake."
Facilities and Accessibility
Pros:
"The area was quiet spacious and lots of different things for the kids to do from window cleaning to being a pilot, veterinarian, nurse, courier, artist, spy etc great selection kids really enjoyed it."
"Every location was greatly enjoyed by the boys, and I was particularly impressed by the accessibility for the wheelchair as well as the staff’s interaction with the 12yr old, he was fully involved in everything he chose to do."
"There is a nice chill out area for parents only if it all gets a bit intense."
"The design of the city is high quality and kept clean, you do feel immersed in it."
"Facilities - they had clean toilets and many benches to sit whilst the children do their activities."
"The layout is good and it’s easy to navigate, main areas are very clean and tidy, as are the bathroom facilities."
"Nice place for kids in case it’s raining. A simulation of a real city dedicated to kids."
Cons:
"The inadequate signage and lack of clear information on how to navigate the venue were yet another added frustration."
"The lifts were not working, so someone with a pram and a younger child it was difficult to get around."
"Everything had a queue even to go to the toilet and to leave, which caused one of my kids to wet themselves."
"Lifts where not working, so made it impossible for any disabled and pram users to access the 2nd floor."
"Ceiling is hanging exposing bits on roof was concerned it could fall."
"An absolute nightmare. There is pretty much nothing to do if your kid is younger than four."
"Toilets are awful, smelly & disgusting!! With no soap or paper towels (no hend-dryers)."
Overall Experience
Pros:
"Our kids really enjoyed this and getting them to work for their keep was an interesting twist."
"Good selection of jobs for kiddos to try on."
"Children will love it, very busy, very loud, but worth a visit."
"Kids are excited and want to go back for more."
"A great place full of positive energy. children not only play but also learn. They learn certain values. helpful professional staff with a smile on their face."
"Children had an amazing time. They enjoyed playing many roles."
"Kids had lots of fun, too much to do in one day, especially when it's busy."
Cons:
"Definitely won't be going again, unless it's another city."
"Terrible, hands down the worst place I have EVER taken my child."
"Great concept, bad management. My kids aged 5 and 8 rated the experience as 0 out of 10…"
"Terrible place!!!! I definitely don’t recommend it."
"So expensive just for waiting in the queue."
"An absolute nightmare. There is pretty much nothing to do if your kid is younger than four."